Front Desk Coordinator — Patient Experience Lead (Mon–Fri)

IVX Health, Inc.; Orange City (FL); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) match

Tuition reimbursement

Paid time off

Job summary

IVX Health, Inc. is seeking a Front Desk Coordinator in Orange City, FL to manage the patient check-in experience and daily clinic operations. You’ll handle appointment scheduling, verify insurance, and ensure accurate patient records, contributing to a smooth patient journey.

The role emphasizes strong customer service, organization, and cross‑center collaboration in a healthcare setting, with standard Monday–Friday hours and occasional Saturday coverage as needed.

Qualifications

• 1–3 years of front desk or administrative experience in a medical/healthcare setting.
• High School Diploma or GED required.
• Strong understanding of insurance verification, billing basics, and patient intake processes.
• Proficiency in EHR/EMR systems and scheduling software.
• Knowledge of medical terminology and patient-facing protocols.

Responsibilities

• Greet patients and support visitors with warmth and professionalism.
• Schedule, reschedule, and confirm appointments with pre-visit requirements.
• Verify patient insurance, update demographics, and collect copays accurately.
• Coordinate patient flow with nursing staff for a smooth, safe experience.
• Keep the front desk and reception area organized and welcoming.
• Support multiple centers as needed during staff absences or high volume.

Skills

Customer service

Multitasking

Communication

Learning agility

Adaptability

Medical terminology

Education

High School Diploma or GED

Tools

EHR/EMR systems

Scheduling software

Job description

IVX Health, Inc. is seeking a Front Desk Coordinator in Orange City, FL to manage the patient check-in experience and daily clinic operations. You’ll handle appointment scheduling, verify insurance, and ensure accurate patient records, contributing to a smooth patient journey.

The role emphasizes strong customer service, organization, and cross‑center collaboration in a healthcare setting, with standard Monday–Friday hours and occasional Saturday coverage as needed.