Patient Experience Front Desk Coordinator

SENTA ENT and Allergy Physicians; Charlotte (NC); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health benefits

HSA

FSA

Disability (short & long term)

PTO

EAP

401(K) Match

Flexible schedule

Job summary

CornerStone Ear Nose & Throat, part of SENTA Partners, is seeking a Front Office Coordinator in Charlotte, NC. You will be the first contact for patients, manage appointments, collect information, and liaise with clinical staff to ensure smooth daily operations.

The role requires a high school diploma, excellent communication, and experience in a medical front office. Proficiency with practice management software and MS Office is preferred; HIPAA compliance is essential.

Qualifications

• High school diploma or equivalent required; medical office experience preferred.
• Experience in a front office, admin, or customer service role, preferably in a medical setting.
• Strong communication and customer-focused attitude.
• Proficiency with practice management software and MS Office.

Responsibilities

• Greet and check-in patients in a friendly, professional manner.
• Schedule appointments and manage rescheduling/cancellations.
• Answer phone calls, respond to inquiries, and direct calls as needed.
• Collect and verify patient information including insurance details.
• Maintain patient records in the practice management system.
• Process payments and address billing inquiries.
• Coordinate communication between front office and clinicians.
• Ensure front office area is clean and organized.
• Assist patients with forms and paperwork.
• Adhere to HIPAA and company policies.

Skills

Front office experience

Customer service

HIPAA knowledge

Microsoft Office

Practice management software

Education

High school diploma or equivalent

Medical office administration preferred

Tools

Practice management software

Microsoft Office Suite

Job description

CornerStone Ear Nose & Throat, part of SENTA Partners, is seeking a Front Office Coordinator in Charlotte, NC. You will be the first contact for patients, manage appointments, collect information, and liaise with clinical staff to ensure smooth daily operations.

The role requires a high school diploma, excellent communication, and experience in a medical front office. Proficiency with practice management software and MS Office is preferred; HIPAA compliance is essential.