Front Office Coordinator

SENTA ENT and Allergy Physicians; Charlotte (NC); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health benefits

HSA

FSA

Disability (short & long term)

PTO

EAP

401(K) Match

Flexible schedule

Job summary

CornerStone Ear Nose & Throat, part of SENTA Partners, is seeking a Front Office Coordinator in Charlotte, NC. You will be the first contact for patients, manage appointments, collect information, and liaise with clinical staff to ensure smooth daily operations.

The role requires a high school diploma, excellent communication, and experience in a medical front office. Proficiency with practice management software and MS Office is preferred; HIPAA compliance is essential.

Qualifications

• High school diploma or equivalent required; medical office experience preferred.
• Experience in a front office, admin, or customer service role, preferably in a medical setting.
• Strong communication and customer-focused attitude.
• Proficiency with practice management software and MS Office.

Responsibilities

• Greet and check-in patients in a friendly, professional manner.
• Schedule appointments and manage rescheduling/cancellations.
• Answer phone calls, respond to inquiries, and direct calls as needed.
• Collect and verify patient information including insurance details.
• Maintain patient records in the practice management system.
• Process payments and address billing inquiries.
• Coordinate communication between front office and clinicians.
• Ensure front office area is clean and organized.
• Assist patients with forms and paperwork.
• Adhere to HIPAA and company policies.

Skills

Front office experience

Customer service

HIPAA knowledge

Microsoft Office

Practice management software

Education

High school diploma or equivalent

Medical office administration preferred

Tools

Practice management software

Microsoft Office Suite

Job description

Brief Description

CornerStone Ear Nose & Throat, an affiliate of SENTA Partners, provides specialized ENT care for Charlotte, Monroe and Indian Land communities and offers thorough, technologically advanced diagnosis and treatment for the full range of ENT conditions.

SENTA Partners is a leading Management Services Organization (MSO) specializing in providing comprehensive support to ENT and Allergy private practices. Our mission is to help people Breathe better, Hear better, Live better. At SENTA, we focus on the operational efficiencies and financial performance of our partner practices, allowing physicians to focus on delivering exceptional patient care. We are committed to fostering a collaborative and supportive work environment where our employees can thrive and grow.

Position Summary

The Front Office Coordinator at CornerStone Ear, Nose & Throat serves as the first point of contact for patients, visitors, and staff. This role is vital in ensuring the smooth and efficient operation of the practice by managing front office tasks, providing excellent customer service, and supporting the clinical team. The Front Office Coordinator is responsible for scheduling appointments, managing patient information, and facilitating communication between patients and medical staff.

Key Responsibilities

• Greet and check-in patients in a friendly and professional manner.
• Manage patient appointment scheduling, including rescheduling and cancellations.
• Answer incoming phone calls, respond to inquiries, and direct calls as needed.
• Collect and verify patient information, including insurance details and demographics.
• Maintain patient records in the practice management system, ensuring accuracy and confidentiality.
• Process patient payments, handle billing inquiries, and provide receipts for transactions.
• Coordinate communication between the front office, clinical staff, and physicians.
• Monitor and maintain the cleanliness and organization of the front office area.
• Assist patients with completing required forms and paperwork.
• Manage office supplies, ensuring availability for front office operations.
• Handle patient concerns or complaints with empathy and escalates issues when necessary.
• Support the administrative needs of the practice, including data entry, filing, and correspondence.
• Adhere to HIPAA regulations and company policies regarding patient information and confidentiality.

What We Offer

• Comprehensive Health Benefits (Medical, Dental, and Vision)
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Short & Long Term Disability
• Holidays & Paid Time Off (PTO)
• Employee Assistance Program (EAP)
• Retirement Contribution Program - 401(K) Match
• Monday through Thursday: 7:30-5:00 Friday: 7:30-12:30

Requirements

Qualifications

• High school diploma or equivalent required; additional education in medical office administration preferred.
• Previous experience in a front office, administrative, or customer service role, preferably in a medical setting.
• Strong communication and interpersonal skills with a customer-focused attitude.
• Ability to multi-task and manage a busy front office environment with attention to detail.
• Proficiency in using practice management software and Microsoft Office Suite.
• Knowledge of medical terminology and insurance procedures is a plus.
• Ability to work effectively both independently and as part of a team.
• Professional appearance and demeanor with a commitment to providing a positive patient experience.
• Strong organizational and time management skills.

Summary

• Certain US jurisdictions require SENTA Partners to provide new employees with a reasonable estimate of the salary for this role at the location in which the job may be performed. The posted salary range reflects our best estimate at the time of posting, though it's important to remember that actual salaries may vary. Factors that determine the final salary offer include office location, experience, skills, and current organizational needs.
• SENTA Partners is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity, or any other protected status.