Front Desk & Patient Services Coordinator

OneOncology; Huntsville (AL); On-site; USD 29,000 - 36,000; Full time

Job summary

Clearview Cancer Institute in Alabama seeks a Front Desk Receptionist to provide information to patients and guests in the main lobby and to check in and route patients to appropriate areas. You will greet patients, handle paperwork, and manage routine administrative tasks with a focus on accuracy and patient care.

The role requires strong interpersonal skills, excellent communication, basic computer skills, and familiarity with HIPAA.

Qualifications

• Must have a high school diploma or GED.
• Previous experience in healthcare setting preferred.
• Must have basic computer skills.
• Must be able to identify and resolve problems in a timely manner; gather and analyze information skillfully.
• Must be able to multi-task and have commitment to excellence in patient care.
• Must maintain confidentiality and be familiar with the HIPAA laws.
• Must be able to follow policies and procedures, complete administrative tasks correctly and on time.
• Must approach others in a tactful manner; react well under pressure.
• Must be dependable and punctual.

Responsibilities

• Greet all patients and visitors to the lobby.
• Check in and route patients to appropriate areas.
• Ensure paperwork and orders are complete before giving to modalities.
• Sign off on Laboratory Specimen Collection records.
• Operate office equipment to transmit information or documents.
• Provide information to patients about location of departments or services.
• Answer telephones and direct clinical questions to staff.
• Interface with clinic personnel, physicians’ offices, and hospitals.
• Maintain a clean and orderly lobby throughout the day.
• Manage patient account information by confirming insurance coverage and collecting copays.

Skills

Interpersonal skills

Verbal and written communication

HIPAA/ privacy

OncoEMR knowledge

Education

High School Diploma/GED

Tools

OncoEMR

Job description

Clearview Cancer Institute in Alabama seeks a Front Desk Receptionist to provide information to patients and guests in the main lobby and to check in and route patients to appropriate areas. You will greet patients, handle paperwork, and manage routine administrative tasks with a focus on accuracy and patient care.

The role requires strong interpersonal skills, excellent communication, basic computer skills, and familiarity with HIPAA.