Patient Experience Front Desk Concierge

Abington Memorial Hospital; United States; On-site; USD 36,000 - 42,000; Full time

Job summary

Abington Memorial Hospital is seeking a Patient Services Associate I to join the front desk of an outpatient practice, handling arrival and departure activities, verifying insurance, referrals and patient demographics, and guiding patients to examination rooms.

This role emphasizes a courteous Jefferson Experience, HIPAA compliance, and efficient workflow. Responsibilities include processing check-in/out via EPIC and maintaining smooth patient flow throughout the visit.

Qualifications

• Must be able to communicate courteously with patients and/or visitors.
• Willingness to provide and support a positive patient experience.
• Ability to complete multiple tasks and work under pressure.
• Ability to maintain confidentiality of patient information.

Responsibilities

• Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.
• Processes check in and/or check out, scheduling of patient appointments via EPIC.
• Greets and interacts with patients/visitors in a professional manner, on phone or in person.
• Maintains efficient flow of practice and escalates patient and/or provider concerns as appropriate.
• Adheres to HIPAA privacy and security requirements.
• Ensures compliance with all applicable regulations.

Skills

Customer service

Communication

Professionalism

HIPAA awareness

Job description

Abington Memorial Hospital is seeking a Patient Services Associate I to join the front desk of an outpatient practice, handling arrival and departure activities, verifying insurance, referrals and patient demographics, and guiding patients to examination rooms.

This role emphasizes a courteous Jefferson Experience, HIPAA compliance, and efficient workflow. Responsibilities include processing check-in/out via EPIC and maintaining smooth patient flow throughout the visit.