Patient Experience Front Desk Associate I

Jefferson Health Plans; Town of Texas (WI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life and AD&D insurance

Disability insurance

Retirement plans

Tuition assistance

Job summary

Abington Memorial Hospital is seeking a Patient Services Associate I to join the front desk of an outpatient practice. The role focuses on courteous patient interactions, verifying insurance and demographics, and ensuring smooth patient flow while supporting the Jefferson Experience.

Strong communication and confidentiality are essential for success in this busy environment. The PSA I will mainly work at the front desk, handling arrival/departure processes, check-in/check-out, and coordination

Qualifications

• Courteous communication with patients/visitors.
• Ability to handle multiple tasks under pressure.
• Ability to maintain patient confidentiality.

Responsibilities

• Process check in/out and scheduling via EPIC.
• Greet patients/visitors in a professional manner.
• Maintain efficient flow and escalate concerns as needed.
• Adhere to HIPAA privacy and security requirements and regulations.

Skills

Customer service

Communication

Confidentiality

Tools

EPIC

Job description

Abington Memorial Hospital is seeking a Patient Services Associate I to join the front desk of an outpatient practice. The role focuses on courteous patient interactions, verifying insurance and demographics, and ensuring smooth patient flow while supporting the Jefferson Experience.

Strong communication and confidentiality are essential for success in this busy environment. The PSA I will mainly work at the front desk, handling arrival/departure processes, check-in/check-out, and coordination