Patient Experience Coordinator - Front Desk (Healthcare)

Socket.dev; McAllen (TX); On-site; USD 2,066,000 - 2,617,000; Full time

Job summary

NeueHealth is seeking a Front Desk Receptionist to provide essential administrative support for our clinic, working with providers and patients to ensure accurate, timely care management and communication. The role emphasizes empathy, organization, and patient-first service.

As the first point of contact in the clinic, you will manage check-ins, coordinate scheduling, and support daily operations to maintain a smooth patient flow and high-quality care delivery.

Qualifications

• High school diploma or GED required.
• Minimum 1 year of receptionist experience preferred.
• Excellent customer service skills.
• Strong computer literacy and familiarity with office software.

Responsibilities

• Check patients in and out.
• Use Microsoft Office Suite and office applications.
• Update and file patient medical records.
• Verify insurance information and obtain consent forms.
• Return patient calls daily and promptly.
• Process patient referrals.
• Answer and route phone calls and greet patients.
• Protect confidential information and maintain security.
• Support provider schedules and patient satisfaction with efficient scheduling.
• Maintain office inventory and equipment; anticipate supply needs.

Skills

Customer service

Bilingual English/Spanish

Computer literacy

Education

High school diploma or GED

1 year receptionist experience

Job description

NeueHealth is seeking a Front Desk Receptionist to provide essential administrative support for our clinic, working with providers and patients to ensure accurate, timely care management and communication. The role emphasizes empathy, organization, and patient-first service.

As the first point of contact in the clinic, you will manage check-ins, coordinate scheduling, and support daily operations to maintain a smooth patient flow and high-quality care delivery.