Patient Concierge & Front Desk Specialist

Avenue 360 Health and Wellness; Humble (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Avenue360 Health And Wellness is seeking a Front Desk Specialist to be the first point of contact for patients. You will welcome visitors, collect information, verify insurance, schedule appointments, and support the clinical team to ensure a smooth, patient-centered visit.

This role requires strong customer service, accurate data entry in the EHR, effective communication with staff, and adaptability to changing priorities.

Qualifications

• Minimum 1 year of experience in healthcare, customer service, or administrative settings.
• Experience with patients in fast-paced environments preferred.
• Strong multitasking, accuracy, and professional communication.
• Bilingual English/Spanish preferred.

Responsibilities

• Greet patients and verify information; manage check-in/out.
• Verify insurance and schedule appointments.
• Maintain accurate records in the EHR and manage forms.
• Answer calls and inquiries; coordinate with clinical staff.
• Ensure welcoming front-desk environment and smooth patient flow.

Skills

Customer service

Multitasking

Communication

Attention to detail

Bilingual English/Spanish

Education

High school diploma or GED

Healthcare administration training

Professional certifications in medical office administration

Tools

EHR systems

Scheduling software

MS Office

Job description

Avenue360 Health And Wellness is seeking a Front Desk Specialist to be the first point of contact for patients. You will welcome visitors, collect information, verify insurance, schedule appointments, and support the clinical team to ensure a smooth, patient-centered visit.

This role requires strong customer service, accurate data entry in the EHR, effective communication with staff, and adaptability to changing priorities.