Patient Experience Front Desk Administrator

The Wright Center; Wilkes-Barre (Luzerne County); Hybrid; USD 36,000 - 46,000; Full time

Job summary

The Wright Center is seeking a Clinical Administrative Assistant to be the first point of contact for patients and visitors. You will provide high-quality customer service in a fast-paced front-office setting, handling appointments, intake, and patient data with accuracy.

Responsibilities include registering patients, verifying insurance, collecting copays, and maintaining EMR workflows. Flexibility to cover extended hours and cross-location support is required.

Qualifications

• High school diploma or GED required.
• Minimum 1–2 years of front-office experience in a high-volume medical practice.
• Bilingual skills are highly desired.

Responsibilities

• Schedule patient appointments and follow-up visits.
• Register patients and capture demographic information for annual reports.
• Input and verify insurance information and prior auth requirements.
• Collect copays at time of visit and manage cash accounts.
• Navigate the EMR and create patient triages.
• Answer phones and perform coverage rotations for extended hours.
• Maintain HIPAA compliance and protect patient confidentiality.
• Cross-cover other locations and services as needed.

Skills

Customer service

Communication

Teamwork

Adaptability

Bilingual (desirable)

Education

High School Diploma/GED

Tools

EMR system

Job description

The Wright Center is seeking a Clinical Administrative Assistant to be the first point of contact for patients and visitors. You will provide high-quality customer service in a fast-paced front-office setting, handling appointments, intake, and patient data with accuracy.

Responsibilities include registering patients, verifying insurance, collecting copays, and maintaining EMR workflows. Flexibility to cover extended hours and cross-location support is required.