Front Desk & Reception Supervisor — Clinic Operations Leader

The Wright Center for Graduate Medical Education; Wilkes-Barre (Luzerne County); On-site; USD 42,000 - 68,000; Full time

Job summary

The Wright Center for Graduate Medical Education is seeking a Front Desk/Reception Supervisor to oversee clinic front-office operations in a fast-paced setting. You will supervise staff, schedule, train, and ensure smooth day-to-day administration while maintaining high attendance and punctuality.

Responsibilities include managing patient scheduling, billing procedures, and EMR data entry, with collaboration across the Practice Manager and Medical Director.

Qualifications

• High school diploma or equivalent.
• 2–4 years of supervisory experience in a high-volume medical practice.
• Experience with MEDENT or other EMR software is a plus.
• Proficiency in Word, Excel, PowerPoint and Email.
• Ability to lead a team.
• Willingness to work a flexible schedule.

Responsibilities

• Monitor the workflow of front desk operations.
• Create staff schedules to ensure appropriate staffing.
• Manage performance of front desk staff and conduct reviews.
• Lead the hiring process with HR and oversee onboarding and training.
• Ensure staff is trained in front desk operations including billing procedures.
• Address patient complaints and update leadership as necessary.
• Oversee patient scheduling and adjust as needed.
• Coordinate provider time off and schedule updates in the EMR.
• Schedule patient appointments and handle intake and exit of patients.
• Manage patient information in the EMR and perform daily cash account activities.
• Verify insurance information and scan records into EMR.

Skills

Supervisory experience

Front desk operations

EMR software MEDENT

Microsoft Office

Communication skills

Flexible schedule

Education

High school diploma

Tools

MEDENT EMR

Microsoft Excel

Email tools

Job description

The Wright Center for Graduate Medical Education is seeking a Front Desk/Reception Supervisor to oversee clinic front-office operations in a fast-paced setting. You will supervise staff, schedule, train, and ensure smooth day-to-day administration while maintaining high attendance and punctuality.

Responsibilities include managing patient scheduling, billing procedures, and EMR data entry, with collaboration across the Practice Manager and Medical Director.