Patient Experience & Flow Coordinator

Spire Orthopedic Partners; Newburyport (MA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Career growth

Generous PTO

Health benefits

401(k) plan

Competitive pay

Job summary

Spire Orthopedic Partners is looking for a front desk receptionist at our Newburyport, MA site. The role involves greeting patients, guiding them to treatment areas, describing policies, and maintaining clean exam rooms and the reception area.

We require a high school diploma, HIPAA knowledge, and 1 year of medical office experience. Proficiency with Athena/Centricity and ReDoc is preferred, with strong verbal and written communication expected.

Qualifications

• High School diploma or equivalent.
• One year’s medical office experience preferred.
• Knowledge of HIPAA and other regulatory policies.
• Previous experience with office equipment including copiers, fax machines and computers.
• Knowledge of medical office procedures, policies, practices and medical terminology, telephone protocol and professional etiquette.
• Knowledge of electronic medical systems, including Athena/Centricity, ReDoc and the like.
• Common safety hazards and precautions to establish a safe working environment.
• Excellent verbal and written communication skills.

Responsibilities

• Inform patients of delays or other situations that may result in a longer than normal wait.
• Guiding patients to their designated treatment location from the waiting area.
• Describe policies and procedures for new and established patients.
• Prepare and clean exam rooms for patients, discarding contaminated gowns and drapes appropriately.
• Keep the reception/waiting area clean at all times.
• Stocking and organizing of patient forms in POD and exam rooms.
• Responsible for notifying Management of full sharps containers.
• Back up filing of patient charts and indexing.
• Assist with copying of forms and compiling of patient education booklets.
• Attend and participate in staff and front desk meetings.
• Any duties or projects as assigned by supervisor, particularly during downtime.

Skills

Verbal communication

Written communication

Education

High School diploma or equivalent

Tools

Athena/Centricity

ReDoc

Job description

Spire Orthopedic Partners is looking for a front desk receptionist at our Newburyport, MA site. The role involves greeting patients, guiding them to treatment areas, describing policies, and maintaining clean exam rooms and the reception area.

We require a high school diploma, HIPAA knowledge, and 1 year of medical office experience. Proficiency with Athena/Centricity and ReDoc is preferred, with strong verbal and written communication expected.