Patient Access & Front Desk Specialist

Spire Orthopedic Partners; South Farms (CT); On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Job summary

Spire Orthopedic Partners is seeking a friendly front desk associate to welcome patients, manage check-ins and check-outs, and handle daily office tasks in a fast-paced outpatient setting in Connecticut.

You will collect and verify insurance information, explain billing policies, schedule appointments, answer inquiries, and coordinate with clinical staff to ensure smooth patient flow. High school diploma required; strong communication and multitasking skills expected.

Qualifications

• High school diploma or equivalent required.
• Previous knowledge of check-in/check-out processes.
• Knowledge of insurance policies and procedures.
• Excellent verbal and written communication skills.
• Ability to multitask and provide reliable customer service.

Responsibilities

• Manage patient check-in and check-out with accurate data entry.
• Complete full patient registration.
• Educate patients on office and billing policies and insurance participation.
• Collect and verify patient insurance details; confirm eligibility; process co-pays/balances.
• Submit daily payment collection reports.
• Schedule follow-up appointments and manage cancellations/reschedules.
• Assist patients with tests, labs, imaging, referrals; obtain insurance authorization.
• Provide outstanding customer service; answer phones; direct calls.
• Manage record requests/releases with Medical Records Department.
• Open/close office as needed.
• Maintain a professional work environment.

Skills

Customer service

Data entry

Verbal communication

Multi-tasking

Insurance knowledge

Education

High school diploma or equivalent

Tools

MS Office

EMR system

Job description

Spire Orthopedic Partners is seeking a friendly front desk associate to welcome patients, manage check-ins and check-outs, and handle daily office tasks in a fast-paced outpatient setting in Connecticut.

You will collect and verify insurance information, explain billing policies, schedule appointments, answer inquiries, and coordinate with clinical staff to ensure smooth patient flow. High school diploma required; strong communication and multitasking skills expected.