Front Desk Specialist

Spire Orthopedic Partners; North Chelmsford (MA); On-site; USD 25,967 - 32,442; Full time

Benefits offered by this job

Excellent growth and advancement opportunities

Competitive Compensation

Generous PTO

Benefits package including health, dental, vision, and 401(k)

Job summary

Spire Orthopedic Partners is seeking an Entry-Level Customer Service representative in North Chelmsford, MA. The role involves answering calls, checking in patients, and managing insurance verification. Candidates should have a high school diploma and customer service experience.

This full-time position offers excellent growth opportunities, a competitive salary range of $18.85 - $23.55 hourly, generous PTO, and a comprehensive benefits package including health and dental insurance.

Qualifications

• One-year medical office or healthcare receptionist experience preferred.
• Knowledge of insurance regulations, policies, and procedures.
• Strong ability to multi-task and handle a dynamic environment.

Responsibilities

• Answer and triage incoming calls.
• Check in patients and verify insurance information.
• Handle co-payments and outstanding balances.

Skills

Customer service experience

Communication skills

Knowledge of HIPAA regulations

Problem-solving skills

Computer skills

Education

High School diploma or GED

Tools

Windows based software

Electronic medical systems

Job description

Job Details

Level: Entry
Job Location: North Chelmsford, MA 01863
Position Type: Full Time
Education Level: High School or Equivalent
Salary Range: $18.85 - $23.55 Hourly
Travel Percentage: Some travel between company locations
Job Shift: Day
Job Category: Customer Service

Who we are

Spire Orthopedic Partners is a growing national partnership of orthopedic practices that provides the support, capital and operational resources physicians need to grow thriving practices for the future. As a Management Services Organization (MSO), Spire provides the infrastructure for administrative operations that allows practices to operate at their highest level, so doctors can focus their efforts on what matters most – patient care. Headquartered in Stamford, Connecticut, the Spire network spans the Northeast with more than 165 physicians, 1,800 employees, 285 other clinical providers and 40 locations in New York, Connecticut, Rhode Island and Massachusetts.

What you’ll do

Responsibilities

• Answering and triaging incoming calls.
• Check in patients for their appointments (verify insurance information, referrals, demographics, etc).
• Covering charts (last office note, diagnostic test results, lab results, etc).
• Verify insurance eligibility.
• Collect copayments and outstanding balances (batch and balance at end of day).
• Verify that all test results and office notes are available for the patient’s appointment.
• Bring patients to exam rooms if needed.
• Cover co-workers’ vacation/sick/personal time.
• Perform closing tasks (stay with a co-worker until the providers are finished) in the office once every other week.
• Other duties as assigned by managers and leads.

Qualifications

• High School diploma or GED Required.
• One-year medical office experience. Health care receptionist experience preferred.
• Knowledge of HIPAA and other regulatory policies.
• Knowledge of Insurance regulations, policies, and procedures.
• Knowledge of medical office procedures, policies, practices and medical terminology.
• Knowledge of electronic medical systems is a plus, including Athena/Centricity, Medi-Tech and the like.
• Telephone protocol and professional etiquette; strong communication skills, verbal and written.
• Extensive customer service experience.
• Proven ability to multi-task.
• Computer skills, being proficient with Windows based software.
• Strong problem-solving skills and ability to think quickly, professionally, and efficiently.
• Ability to represent our organization in a professional manner.

What we offer

• Excellent growth and advancement opportunities
• Dynamic environment
• Access to a diverse network of practitioners
• Broad infrastructure of tools and programs to enhance the employee experience
• Competitive Compensation
• Generous PTO
• Benefits package: health, dental, vision, 401(k), etc.

We are an equal-opportunity employer. Qualified Applicants are considered for positions and are evaluated without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, or gender (including pregnancy, childbirth, and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances (referred to as "protected characteristics").