Patient Experience Facilitator - Primary Care Clinic

Fairview Health Services; Maple Grove (MN); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid time off & sick time

Tuition reimbursement

Retirement plan

Wage access

Job summary

Fairview Health Services seeks an In Clinic Visit Facilitator for the Bass Lake Clinic in Maple Grove, MN. This 1.0 FTE position supports in-person visits, pre-visit patient communication, and care coordination, ensuring medical records are complete and available.

Responsibilities include preparing exam rooms, stocking supplies, and assisting with appointment scheduling. Requirements include at least 1 year of customer service and proficiency with technology.

Qualifications

• 1 year of customer service experience.
• Proficient with technology (hardware and software).
• Preferred: nursing/medical/healthcare student status; familiarity with Epic systems.

Responsibilities

• Prepare patients for their appointments and collect/verify medical information.
• Assist in the rooming process and document vitals, meds, and health questionnaires.
• Prepare exam rooms and stock supplies.
• Support connection between patient and provider for a positive experience.
• Assist with scheduling and follow-up appointment coordination.

Skills

Customer service

Tech proficiency

Education

Nursing/Medical student

Healthcare student programs

Tools

Epic Health Records

Job description

Fairview Health Services seeks an In Clinic Visit Facilitator for the Bass Lake Clinic in Maple Grove, MN. This 1.0 FTE position supports in-person visits, pre-visit patient communication, and care coordination, ensuring medical records are complete and available.

Responsibilities include preparing exam rooms, stocking supplies, and assisting with appointment scheduling. Requirements include at least 1 year of customer service and proficiency with technology.