Patient Experience & Engagement Specialist

AdventHealth; Britton (TX); On-site; USD 23,000 - 36,000; Full time

Benefits offered by this job

Benefits from Day One

Paid Time Off from Day One

403-B Retirement Plan

4 Weeks 100% Paid Parental Leave

Career Development

Whole Person Well-being Resources

Mental Health Resources and Support

Pet Benefits

Job summary

AdventHealth is seeking a Full-time front desk/guest services role in Texas to guide patients through scheduling, demographics verification, and billing processes. You will engage with customers with empathy, maintain accurate records, and support payments while ensuring a welcoming lobby environment.

The role emphasizes service excellence, emotional intelligence, and teamwork, with a day shift and no evenings or weekends required.

Qualifications

• 1+ year of healthcare/hospitality experience
• Hospital, medical practice or physician office experience preferred
• Associate degree required; Bachelor’s degree preferred
• Bilingual skills preferred

Responsibilities

• Acts as a brand ambassador, communicating the institution’s mission, values and service standards
• Guides consumers through their experience, information on services and scheduling
• Confirms patient demographics and accounts are accurate before visits
• Assists in scheduling appointments and explains scheduling policies
• Facilitates payment process and ensures efficient billing connections
• Maintains lobby areas to be clean and professional
• Receives and relays messages accurately and timely
• Performs other duties as assigned

Skills

Emotional intelligence

Service excellence

Interpersonal skills

Tech proficiency

Time management

Teamwork

Bilingual

Education

Associate degree

Bachelor’s degree

Job description

AdventHealth is seeking a Full-time front desk/guest services role in Texas to guide patients through scheduling, demographics verification, and billing processes. You will engage with customers with empathy, maintain accurate records, and support payments while ensuring a welcoming lobby environment.

The role emphasizes service excellence, emotional intelligence, and teamwork, with a day shift and no evenings or weekends required.