Patient Engagement & Service Specialist

1103 Team Member Services; Mansfield (TX); On-site; USD 23,000 - 36,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Time Off from Day One

403-B Retirement Plan

Parental Leave

Career Development

Well-being Resources

Mental Health Resources

Job summary

AdventHealth in Mansfield, TX is hiring for a Full-time role working daytime hours. The position involves guiding patients, scheduling appointments, and ensuring accurate patient data to support smooth care experiences.

Qualifications include 1+ year in healthcare/hospitality; an Associate degree is required with Bachelor's preferred. Bilingual skills are a plus, with a focus on excellent service and team collaboration.

Qualifications

• 1+ year of healthcare/hospitality experience
• 2+ years of healthcare/hospitality experience
• Associate degree required; Bachelor's degree preferred
• Bilingual preferred

Responsibilities

• Guide consumers through their experience, providing information about services, hours of operation, and scheduling appointments
• Confirm patient demographics and account information is accurate before visit
• Assist consumers in scheduling appointments and understanding scheduling policies
• Maintain knowledge of scheduling systems and benefit memos to meet consumer expectations
• Facilitate patient connections to billing services and payments through the portal

Skills

Emotional intelligence

Service excellence

Interpersonal communication

Multi-system navigation

Organization

Team collaboration

Bilingual

Education

Associate

Bachelor's

Tools

Scheduling systems

Billing software

Job description

AdventHealth in Mansfield, TX is hiring for a Full-time role working daytime hours. The position involves guiding patients, scheduling appointments, and ensuring accurate patient data to support smooth care experiences.

Qualifications include 1+ year in healthcare/hospitality; an Associate degree is required with Bachelor's preferred. Bilingual skills are a plus, with a focus on excellent service and team collaboration.