Care Advocate Lead - Member Support & Care Navigation

Prominence-Health-Plan; McAllen (TX); On-site; USD 33,000 - 52,000; Full time

Job summary

Prominence Health in McAllen, TX seeks a dedicated member services advocate who compassionately guides patients through benefits, appointments, and billing. You will liaise with providers, explain coverage, and help members navigate care with empathy and efficiency.

Join a team committed to value-based care and accessible service, assisting patients and families with scheduling, transportation needs, and questions while upholding quality, compliance, and respectful communication.

Qualifications

• Basic understanding of medical and health care terms and processes.
• Strong customer service foundation with empathy and active listening.
• Ability to navigate software and office programs with attention to detail.

Responsibilities

• Advocate for member care and explain benefits.
• Schedule appointments and coordinate care for members.
• Navigate bills and answer billing questions for members.
• Arrange rides and transportation when needed for members.
• Provide timely, accurate information with empathy and professionalism.

Skills

Customer service

Empathy

Active listening

Teamwork

Communication skills

Education

High school diploma

Associates degree or higher

Tools

Software navigation

Web-based program organization

Office programs

Job description

Prominence Health in McAllen, TX seeks a dedicated member services advocate who compassionately guides patients through benefits, appointments, and billing. You will liaise with providers, explain coverage, and help members navigate care with empathy and efficiency.

Join a team committed to value-based care and accessible service, assisting patients and families with scheduling, transportation needs, and questions while upholding quality, compliance, and respectful communication.