Patient Experience Advocate

CCHCS Cook Children's Health Care System; Fort Worth (TX); On-site; USD 38,000 - 46,000; Full time

Job summary

Cook Children’s Health Care System in Fort Worth, Texas, seeks an Experience Ambassador to deliver non-medical support and empower improvements tied to organizational initiatives. You will be a liaison between patients, families, and care teams, helping during periods of high census and stress.

The role emphasizes compassionate communication, culture, and elevating experiences for patients, families, and staff within a family-oriented hospital.

Qualifications

• B.S. degree required.
• 3 years of experience in Customer Service or related role preferred.
• CPXP certification within 1 year of hire preferred.

Responsibilities

• Provide non-medical support to patients and families and act as a liaison with care teams.
• Contribute to initiatives that improve patient and family experience across the organization.
• Assist during high census periods to communicate and coordinate with departments to maintain a compassionate environment.

Skills

Customer Service

Communication

Teamwork

Education

B.S. degree

Job description

Cook Children’s Health Care System in Fort Worth, Texas, seeks an Experience Ambassador to deliver non-medical support and empower improvements tied to organizational initiatives. You will be a liaison between patients, families, and care teams, helping during periods of high census and stress.

The role emphasizes compassionate communication, culture, and elevating experiences for patients, families, and staff within a family-oriented hospital.