Patient Experience Advocate

Parkland Community Health Plan; Dallas (TX); Ibrido; USD 60.000 - 80.000; Tempo pieno

Descrizione del lavoro

Parkland Community Health Plan in Dallas is seeking a Patient Relations Advisor to serve as an institutional ambassador, handling visitor and patient feedback, including complaints, grievances, compliments and suggestions, from intake to timely resolution. The role requires a bachelor's degree in health care, business or related field and experience in patient relations or advocacy.

You will lead investigations, write response letters, ensure CMS regulatory compliance, and work with clinical

Competenze

• Bachelor's degree in health care, business or related field.
• Two years of patient relations/advocacy experience.
• CPXP designation preferred.

Mansioni

• Identifies and manages complaints and grievances from intake to resolution.
• Leads investigations into complex or sensitive issues.
• Writes response letters in line with regulatory guidelines.
• Advises staff on patient/visitor complaints needing immediate attention.
• Maintains CMS regulatory compliance for complaint handling.
• Analyzes complaint data to drive service improvements.
• Provides training on complaint management resources.
• Collaborates with departments to address issues and improve processes.

Conoscenze

Interpersonal skills

Customer service

Analytical thinking

Empathy

Diplomatic communication

De-escalation

Confidentiality

Data analysis

Deadline-driven

Team leadership

Stress management

Computer skills

Formazione

Bachelor's degree

Master's degree (preferred)

Descrizione del lavoro

Parkland Community Health Plan in Dallas is seeking a Patient Relations Advisor to serve as an institutional ambassador, handling visitor and patient feedback, including complaints, grievances, compliments and suggestions, from intake to timely resolution. The role requires a bachelor's degree in health care, business or related field and experience in patient relations or advocacy.

You will lead investigations, write response letters, ensure CMS regulatory compliance, and work with clinical