Patient Experience Manager & Advocate

Nexus Health Systems Ltd; Houston (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

Nexus Health Systems Ltd in Houston, TX is seeking a Patient Advocate to assist in investigating and resolving patient and visitor concerns, supporting a positive patient experience. The role reports to the Director of Quality and collaborators across care teams to implement improvements.

Ideal candidates have a Bachelor’s degree (or equivalent) and at least six months in healthcare quality or patient experience, with strong communication, analytical skills, and proficiency in Microsoft Office

Qualifications

• Bachelor's degree preferred; high school diploma or equivalent required.
• Proficient in Microsoft Office Suite.
• Ability to navigate electronic health records.
• Strong written and verbal communication skills.
• Analytical, organized, and able to troubleshoot.

Responsibilities

• Investigates and documents patient/family concerns and reports to Director of Quality.
• Develops and participates in customer service and patient relation initiatives.
• Performs assessments of service quality and develops improvement plans.
• Prepares reports/scorecards for staff and leadership on service goals.
• Responds to patient/family feedback and provides positive reinforcement.

Skills

Analytical skills

MS Office

EHR navigation

Oral & written communication

Independent工作

Education

Bachelor's degree preferred

High school diploma or equivalent required

Tools

Microsoft Office Suite

Electronic Health Records (EHR)

Job description

Nexus Health Systems Ltd in Houston, TX is seeking a Patient Advocate to assist in investigating and resolving patient and visitor concerns, supporting a positive patient experience. The role reports to the Director of Quality and collaborators across care teams to implement improvements.

Ideal candidates have a Bachelor’s degree (or equivalent) and at least six months in healthcare quality or patient experience, with strong communication, analytical skills, and proficiency in Microsoft Office