Patient Experience Director — Lead Service Excellence

Beacon Hill; West Lake Hills (TX); On-site; USD 100,000 - 110,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Leave programs

Job summary

A leading healthcare provider is seeking a Patient Experience Director in Texas to ensure exceptional service across facilities. This role involves supervising operations, mentoring staff, and leading patient experience initiatives. Candidates must have a degree and over 5 years of experience in healthcare operations. This full-time position offers a competitive salary of up to $110,000 annually and includes a comprehensive benefits package.

Qualifications

• 5+ years of experience in patient services or healthcare operations.
• Strong leadership and coaching abilities.
• Exceptional communication and conflict resolution skills.

Responsibilities

• Supervise and mentor PRMs to ensure consistency and accountability.
• Oversee patient feedback channels and lead improvement initiatives.
• Serve as the escalation point for complex non-clinical patient concerns.

Skills

Leadership

Communication

Conflict resolution

Patient relations

Healthcare operations

Education

Degree required

Job description

A leading healthcare provider is seeking a Patient Experience Director in Texas to ensure exceptional service across facilities. This role involves supervising operations, mentoring staff, and leading patient experience initiatives. Candidates must have a degree and over 5 years of experience in healthcare operations. This full-time position offers a competitive salary of up to $110,000 annually and includes a comprehensive benefits package.