Director of Patient Experience & Engagement

Christus Health; Longview (TX); On-site; USD 120,000 - 190,000; Full time

Job summary

Christus Health in Longview, TX, seeks a Director of Patient Experience to lead strategy development and initiative execution aimed at enhancing patient satisfaction and care delivery. You will analyze surveys, complaints, and grievances to drive measurable improvements across hospital operations and engage leaders and staff in service excellence.

The role requires strong communication, cross-functional leadership, and a track record in healthcare quality initiatives, with responsibility for

Qualifications

• Bachelor's degree required.
• Master's degree preferred.
• CPXP certification within two years of hire.
• 5 years of education, customer service, or process improvement experience.

Responsibilities

• Develop and implement patient experience strategy to improve satisfaction.
• Analyze patient engagement surveys and grievances to drive improvements.
• Lead cross-functional teams to execute initiatives.
• Manage Patient Experience Program and reporting to leadership.
• Ensure regulatory compliance for complaints and grievances.

Skills

Communication

Leadership

Change management

Problem solving

Education

Bachelor's degree

Master's degree

CPXP certification

Job description

Christus Health in Longview, TX, seeks a Director of Patient Experience to lead strategy development and initiative execution aimed at enhancing patient satisfaction and care delivery. You will analyze surveys, complaints, and grievances to drive measurable improvements across hospital operations and engage leaders and staff in service excellence.

The role requires strong communication, cross-functional leadership, and a track record in healthcare quality initiatives, with responsibility for