Director of Patient Experience & Service Excellence

University of Maryland Medical System Corporation; Baltimore (MD); On-site; USD 75,000 - 112,000; Full time

Job summary

A leading healthcare institution in Baltimore seeks a Director of Patient Experience to develop and implement strategies that enhance patient satisfaction. The role involves overseeing various key operational areas and collaborating with departments to improve care delivery. Candidates should have a Master's degree in a clinical field and extensive leadership experience in patient care. Competitive salary range of $54.42–$81.64 per hour is offered.

Qualifications

• 7+ years of progressive leadership experience in service excellence.
• 3+ years in a leadership role overseeing patient experience.
• Certification in Patient Experience (CPXP) preferred.

Responsibilities

• Develop and execute strategies to enhance patient experience.
• Identify best practices in patient experience.
• Oversee patient experience survey administration.

Skills

Healthcare management knowledge

Patient-centered care models

Leadership skills

Conflict resolution

Analytical skills

Education

Master’s degree in Nursing, Physical Therapy, Respiratory Therapy

Tools

Microsoft Office Suite

Job description

A leading healthcare institution in Baltimore seeks a Director of Patient Experience to develop and implement strategies that enhance patient satisfaction. The role involves overseeing various key operational areas and collaborating with departments to improve care delivery. Candidates should have a Master's degree in a clinical field and extensive leadership experience in patient care. Competitive salary range of $54.42–$81.64 per hour is offered.