VP, Patient Experience & Service Excellence

Pailin Group Psc; Pennsylvania; On-site; USD 100,000 - 130,000; Full time

Job summary

A healthcare services organization in Pennsylvania is seeking a leader to drive patient service initiatives. This role involves overseeing comprehensive patient experience programs, improving service standards, and collaborating with various departments. The ideal candidate will have extensive experience in healthcare management, particularly in customer engagement, and possess strong analytical and interpersonal skills. This position requires a Master’s degree and significant leadership experience.

Qualifications

• 7-10 years in a leadership role driving change.
• Experience in customer engagement and service improvement.
• Multi-hospital or specialty practice management experience preferred.

Responsibilities

• Facilitate patient experience initiatives.
• Evaluate current priorities to improve satisfaction.
• Develop education programs related to patient experience.

Skills

Interpersonal skills

Customer service acumen

Change influence

Analytical skills

Project management

Education

Master’s degree in Business or Healthcare Administration

Job description

A healthcare services organization in Pennsylvania is seeking a leader to drive patient service initiatives. This role involves overseeing comprehensive patient experience programs, improving service standards, and collaborating with various departments. The ideal candidate will have extensive experience in healthcare management, particularly in customer engagement, and possess strong analytical and interpersonal skills. This position requires a Master’s degree and significant leadership experience.