Patient Experience Director

Beacon Hill; West Lake Hills (TX); On-site; USD 100,000 - 110,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Leave programs

Job summary

A leading healthcare provider is seeking a Patient Experience Director in Texas to ensure exceptional service across facilities. This role involves supervising operations, mentoring staff, and leading patient experience initiatives. Candidates must have a degree and over 5 years of experience in healthcare operations. This full-time position offers a competitive salary of up to $110,000 annually and includes a comprehensive benefits package.

Qualifications

• 5+ years of experience in patient services or healthcare operations.
• Strong leadership and coaching abilities.
• Exceptional communication and conflict resolution skills.

Responsibilities

• Supervise and mentor PRMs to ensure consistency and accountability.
• Oversee patient feedback channels and lead improvement initiatives.
• Serve as the escalation point for complex non-clinical patient concerns.

Skills

Leadership

Communication

Conflict resolution

Patient relations

Healthcare operations

Education

Degree required

Job description

This range is provided by Beacon Hill. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$100,000.00/yr - $110,000.00/yr

Our client, a healthcare provider is seeking a permanent Patient Experience Director to work out of their corporate offices in North Austin, TX. This Manager leads patient‑facing operational functions, ensuring consistent and compassionate service across all of their facilities. This role provides leadership to Patient Relations Managers (PRMs) and front office teams, driving excellence in patient interactions, service recovery, and workflow efficiency. This role is onsite 5 days a week from 9:00 am – 5:00 pm, Monday through Friday. Candidates must have experience in healthcare administration and must have 5+ years of experience managing patient services. This role offers up to $110K annually based on experience as well as benefits after 30 days of employment.

Responsibilities

• Supervise and mentor PRMs to ensure consistency, accountability, and professional growth.
• Oversee patient feedback channels (e.g., Podium), analyze trends, and lead improvement initiatives.
• Serve as the escalation point for complex non‑clinical patient concerns.
• Champion patient experience strategies and service recovery processes across facilities.
• Establish best practices for the PRM staff.
• Partner with FAs and PSR Leads to ensure consistent execution of front office workflows and documentation standards.
• Partner with PRMs and billing teams to resolve front‑end issues and streamline processes.
• Ensure staff are trained, equipped, and supported to deliver efficient, patient‑centered service.
• Lead monthly PSR Lead meetings to address operational updates and training needs.
• Partner with PRMs to update SOPs quarterly for front office and patient service operations.
• Ensure team members are trained on current processes and service standards.

Requirements

• Degree required
• 5+ years of experience in patient services, or healthcare operations.
• Strong leadership and coaching abilities.
• Exceptional communication and conflict resolution skills.
• Experience in patient relations, service recovery, and healthcare front office operations.

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Benefits Information: Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.

Seniority level

Director

Employment type

Full‑time

Job function

Health Care Provider

Industries

Hospitals and Health Care