Patient Experience & Culinary Leader

HHS, LLC; Lima (OH); Sur place; USD 59 000 - 72 000; Plein temps

Avantages offerts par ce poste

PTO

Health insurance

401(k) with employer match

EAP

Résumé du poste

HHS, LLC is seeking a friendly, compassionate leader to join our culinary team at St. Rita’s Medical Center. You will guide a patient ambassador team to deliver high-quality, guest-focused food service, while ensuring safety and sanitation standards are met.

You will oversee recruiting, training, coaching, and daily operations, collaborating with hospital leaders to improve patient experience and nutrition outcomes. Relocation for promotion is encouraged for capable leaders.

Qualifications

• Experience managing a team and in customer service.
• Must have or be willing to obtain a valid Serve Safe certification or equivalent.
• Must be willing to relocate for promotion opportunities.
• Computer experience with word processing, spreadsheets, and various software.

Responsabilités

• Provide leadership that supports a team environment that fosters morale, passion, quality, and respect
• Lead and manage team member recruiting, training, and development
• Perform daily inspections, patient rounding, assessments, coaching, and counsel team members
• Provide education to patients, families, nursing, food service, and other facility staff on nutritional needs
• Coordinate and evaluate food service standards to ensure patient satisfaction and nourishment
• Take action and provide excellent customer service to correct any issues that occur
• Implement, manage, and maintain the patient ambassador program for high-quality service
• Collaborate with department, facility, and company leadership to achieve goals
• Stays informed on patient satisfaction updates, current trends
• Participates in departmental meetings and Quality Assurance/Performance Improvement programs, promoting collaboration and teamwork.
• Participates in patient experience workshops and projects led by the organizations

Connaissances

Interpersonal Skills

Communication

Customer Service

Professionalism

Proactivity

Team Player

Business Ethics

Organization

Description du poste

HHS, LLC is seeking a friendly, compassionate leader to join our culinary team at St. Rita’s Medical Center. You will guide a patient ambassador team to deliver high-quality, guest-focused food service, while ensuring safety and sanitation standards are met.

You will oversee recruiting, training, coaching, and daily operations, collaborating with hospital leaders to improve patient experience and nutrition outcomes. Relocation for promotion is encouraged for capable leaders.