Patient Experience Coordinator — Therapy Front Desk

Advanced Ortho; Superior, Northern (CO, KY); Hybrid; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

PTO & Holidays

Life Insurance

Disability Insurance

Training Opportunities

Retirement Plan eligibility

Job summary

Advanced Ortho is seeking a Patient Advocate to ensure HIPAA, OSHA and compliance standards are met within a clinic setting. The role emphasizes accuracy in charting, patient check-in and information collection while supporting administrative workflows.

Ideal candidates have at least two years in healthcare, knowledge of medical office procedures, and strong communication skills to greet patients, verify insurance data and coordinate with providers. Monday–Friday work with typical office hours.

Qualifications

• Two years’ experience in a healthcare setting
• Knowledge of medical office procedures
• Knowledge of computer systems and applications
• Knowledge of grammar, spelling and punctuation
• Skills in operating business office machines
• Skills in answering the telephone in a professional manner
• Ability to read, understand and follow oral and written instruction
• Ability to establish and maintain working relationships with patients, employees and the public

Responsibilities

• Perform eligibility checks
• Fix chart/mistakes and ensure accuracy
• Handle Phreesia appointment validations; cancellations/reschedules
• Assist with pre-registration
• Greeting, registering and guiding patients courteously
• Support ProviderFlow processes
• Answer phone calls and voicemails promptly and helpfully
• Verify information, collect insurance/demographic data and signatures as needed

Skills

Healthcare experience

Medical office procedures

Computer literacy

Grammar & writing

Office equipment

Phone etiquette

Reading comprehension

Interpersonal skills

Job description

Advanced Ortho is seeking a Patient Advocate to ensure HIPAA, OSHA and compliance standards are met within a clinic setting. The role emphasizes accuracy in charting, patient check-in and information collection while supporting administrative workflows.

Ideal candidates have at least two years in healthcare, knowledge of medical office procedures, and strong communication skills to greet patients, verify insurance data and coordinate with providers. Monday–Friday work with typical office hours.