Therapy Clinic Front Desk Specialist

Orthopedic Centers of Colorado; Wisconsin; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Generous PTO and paid holidays

Company-paid life insurance

Long term disability insurance

Profit sharing eligibility

Job summary

The Orthopedic Centers of Colorado is seeking a Therapy Front Desk to ensure HIPAA, OSHA and compliance standards are met while delivering courteous patient service and accurate registrations.

Responsibilities include patient check-in, eligibility verification, pre-registration, appointment validation with Phreesia, managing calls, and maintaining up-to-date patient information with care. This role supports a professional, patient-focused clinic environment.

Qualifications

• Minimum of two years’ experience in a healthcare setting.
• Knowledge of medical office procedures.
• Knowledge of computer systems and applications.
• Knowledge of grammar, spelling and punctuation.
• Skills in operating business office machines.
• Skills in answering the telephone in a professional manner.
• Ability to read, understand and follow oral and written instruction.
• Ability to establish and maintain working relationships with patients, employees and the public.

Responsibilities

• Eligibility check
• Fixing charts/mistakes
• Phreesia appointment validations; cancellation/reschedules
• Pre-registration
• Recognize, greet, and register patients in a polite, prompt and helpful manner
• ProviderFlow
• Answer all phone calls and voice messages pleasantly and handle patient needs expeditiously
• Verify current informational statuses and collect insurance information, demographic information and signatures as needed

Skills

Healthcare experience

Medical office procedures

Computer systems

Grammar spelling punctuation

Office machines

Telephone etiquette

Instruction following

Interpersonal skills

Tools

Phreesia

Job description

The Orthopedic Centers of Colorado is seeking a Therapy Front Desk to ensure HIPAA, OSHA and compliance standards are met while delivering courteous patient service and accurate registrations.

Responsibilities include patient check-in, eligibility verification, pre-registration, appointment validation with Phreesia, managing calls, and maintaining up-to-date patient information with care. This role supports a professional, patient-focused clinic environment.