Physical Therapy Front Desk Specialist

OrthoCincy; Beech-Mar (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

OrthoCincy is seeking a friendly, detail-oriented medical office clerk to support patient flow and administrative tasks in a fast-paced environment.

You will handle scheduling, phone calls, forms in the EHR, billing support, and daily balancing, while ensuring HIPAA compliance and teamwork across therapy locations. This role requires accurate data entry, proficiency with practice management software, and a courteous approach to patients and staff.

Qualifications

• High school diploma or equivalent required.
• Minimum one year of customer service experience in a medical practice preferred.

Responsibilities

• Greets, screens, schedules, and directs patients/visitors.
• Answers phone calls, takes messages, faxes, scans.
• Verify forms and results are in the EHR per protocol.
• Obtain and update patient information and support staff.
• Maintain the practice management system.
• Make daily calls to schedule therapy visits.
• Collect copayments and balances from patients.
• Balance the cash drawer daily.
• Ensure HIPAA/OHSA/safety compliance.
• Perform other duties as needed.

Skills

Customer service

Data entry

Office software

Phone handling

Education

High school diploma

Tools

Practice management software

Electronic health records

Job description

OrthoCincy is seeking a friendly, detail-oriented medical office clerk to support patient flow and administrative tasks in a fast-paced environment.

You will handle scheduling, phone calls, forms in the EHR, billing support, and daily balancing, while ensuring HIPAA compliance and teamwork across therapy locations. This role requires accurate data entry, proficiency with practice management software, and a courteous approach to patients and staff.