Patient Experience Coordinator & Scheduling Specialist

First Choice Dental; Fitchburg (WI); On-site; USD 36,000 - 48,000; Full time

Job summary

First Choice Dental in Fitchburg, WI is seeking a Patient Coordinator to create a welcoming, organized front desk. You will manage scheduling, answer phones, verify insurance, and support the clinical team to ensure a smooth patient flow.

Ideal candidates bring strong customer service, attention to detail, and the ability to multitask in a fast-paced dental office. This role offers a collaborative, hospitality-focused environment with opportunities for growth.

Qualifications

• Strong customer service and communication skills.
• Highly organized with strong attention to detail.
• Previous dental, healthcare, hospitality, or customer service experience preferred.

Responsibilities

• Welcome patients with professionalism, warmth, and positive energy
• Manage appointment scheduling, confirmations, and patient flow throughout the day
• Answer phones, respond to patient questions, and assist with general office communication
• Verify insurance benefits and help patients understand treatment estimates and payment options
• Maintain accurate patient records and documentation
• Support the clinical team by ensuring efficient front office operations
• Handle patient concerns with empathy, discretion, and professionalism
• Help create an organized, high-end, hospitality-focused patient experience
• Assist with patient retention efforts, follow-up communication, and reactivation initiatives
• Ensure HIPAA compliance and confidentiality standards are consistently maintained

Skills

Customer service

Communication

Multitasking

Team player

Tools

Dental software

Job description

First Choice Dental in Fitchburg, WI is seeking a Patient Coordinator to create a welcoming, organized front desk. You will manage scheduling, answer phones, verify insurance, and support the clinical team to ensure a smooth patient flow.

Ideal candidates bring strong customer service, attention to detail, and the ability to multitask in a fast-paced dental office. This role offers a collaborative, hospitality-focused environment with opportunities for growth.