Patient Care Coordinator - Dental Front Office Scheduling

Smile Brands Inc.; Southwick (MA); On-site; USD 27,552 - 37,195; Full time

Job summary

Mondovi Dental, supported by Smile Brands, in Southwick, MA is seeking a friendly, organized Patient Care Coordinator who is passionate about creating positive experiences and helping patients feel comfortable, informed, and supported throughout their visit. As a key front-office team member you’ll help with scheduling, patient communication, insurance coordination, and daily office operations.

If you thrive in a fast-paced environment, enjoy building relationships with patients, and provide

Qualifications

• At least 1 year in a dental, healthcare, or customer service setting.
• Knowledge of dental terminology and insurance processes.
• Strong communication and patient-first mindset.
• Highly organized with attention to detail and multitasking.
• Experience with dental software is a plus.

Responsibilities

• Welcome patients with warmth, professionalism, and a positive first impression
• Manage patient check-in and check-out processes efficiently and accurately
• Schedule appointments and coordinate daily patient flow to support an exceptional office experience
• Verify insurance benefits and assist patients with questions regarding coverage and payment options
• Answer phones, respond to patient inquiries, and provide outstanding customer service
• Support treatment acceptance by helping patients understand next steps and financial arrangements
• Maintain accurate patient records and ensure confidentiality at all times
• Partner closely with doctors, hygienists, and team members to deliver seamless patient care

Skills

Customer service

Communication skills

Organizational skills

Teamwork

Tools

Dental software

Job description

Mondovi Dental, supported by Smile Brands, in Southwick, MA is seeking a friendly, organized Patient Care Coordinator who is passionate about creating positive experiences and helping patients feel comfortable, informed, and supported throughout their visit. As a key front-office team member you’ll help with scheduling, patient communication, insurance coordination, and daily office operations.

If you thrive in a fast-paced environment, enjoy building relationships with patients, and provide