Patient Experience Coordinator — Part-Time Front Office

Panther Physical Therapy; Cleveland (TN); On-site; USD 17,000 - 22,000; Part time

Job summary

Excel Rehab and Sports is seeking a part-time Front Office Coordinator in Cleveland, TN. The role serves as the first point of contact for patients and supports clinic administration, policies, and insurance communication.

The position emphasizes professional customer service, accurate scheduling, and HIPAA compliance. Candidates should be able to manage multiple tasks in a busy outpatient setting.

Qualifications

• Basic computer skills including proficiency with Microsoft Office and Outlook.
• High School Diploma or GED required
• Two years of experience in a medical office, customer service, or other similar business setting preferred.
• Ability to communicate effectively and professionally with a wide variety of people.
• Strong organizational skills with attention to detail and accuracy.
• Ability to handle multiple tasks in a very busy environment.

Responsibilities

• Complete daily general office and administrative duties
• Oversee the collect of required insurance co-payments and patient registration, as well as document and reconcile daily schedule
• Provide outstanding and professional customer service to ensure efficiency and promote a positive patient experience
• Verify insurance benefits
• Monitor incoming phone calls and clinic visitors to ensure accurate, timely, and positive clinic communication, facilitation, and presentation

Skills

Customer service

Communication

Organization

Multitasking

Education

High School Diploma or GED

Medical office experience

Tools

Microsoft Office

Outlook

Job description

Excel Rehab and Sports is seeking a part-time Front Office Coordinator in Cleveland, TN. The role serves as the first point of contact for patients and supports clinic administration, policies, and insurance communication.

The position emphasizes professional customer service, accurate scheduling, and HIPAA compliance. Candidates should be able to manage multiple tasks in a busy outpatient setting.