Patient Care Associate – Orthopedics Clinic

Hugh Chatham Health, Inc.; Milwaukee (WI); Vor Ort; USD 27.000 - 41.000; Vollzeit

Zusammenfassung

Aurora Medical Group (AMG) is part of Advocate Health, a nationwide nonprofit health system. AMG in Milwaukee is seeking a Patient Service Representative to support providers, connect with patients, and help ensure a seamless, compassionate experience.

The role is full-time, on-site, with approximately 40 hours per week and shifts starting around 8:00–8:30 AM. Strong customer service and healthcare clerical experience are preferred.

Qualifikationen

• High school diploma or equivalent.
• One to two years related customer service experience.
• Experience handling difficult caller/patients/customers.
• Previous clerical experience in healthcare preferred for a busy clinic.

Aufgaben

• Patient Services: provides high-quality service to patients for appointments, information on tests and procedures, bills and charges, referrals and other matters.
• Billing Services: ensures billing information is entered at time of service and follows up on missing information.
• Medical Record Services: upholds standards for accurate and timely medical records.

Kenntnisse

Customer service

Call handling

Healthcare clerical

Phone etiquette

Jobbeschreibung

Aurora Medical Group (AMG) is part of Advocate Health, a nationwide nonprofit health system. AMG in Milwaukee is seeking a Patient Service Representative to support providers, connect with patients, and help ensure a seamless, compassionate experience.

The role is full-time, on-site, with approximately 40 hours per week and shifts starting around 8:00–8:30 AM. Strong customer service and healthcare clerical experience are preferred.