Patient Service Representative (PSR) - Internal Medicine

Hugh Chatham Health; Green Bay (WI); On-site; USD 27,000 - 41,000; Part time

Benefits offered by this job

Paid Time Off

Health benefits

Flexible Spending Accounts

Retirement plan

Job summary

Aurora BayCare in Green Bay, WI is seeking a Patient Service Representative to join the Internal Medicine ambulatory care team. This part-time role supports providers, connects with patients, and helps ensure a seamless, compassionate experience for every visit.

Schedule rotates with two weeks of shifts; typical hours are mornings and afternoons, 20 hours per week. Ideal candidates have 1–2 years of customer service experience and strong communication in a team setting.

Qualifications

• High school diploma or equivalent.
• 1–2 years of customer service experience.
• Experience handling difficult callers/patients.

Responsibilities

• Provides efficient, high-quality service to patients arriving for appointments or requesting information.
• Supports scheduling, billing information, referrals, and test results as needed.
• Maintains accurate and timely medical records and coordinates with care teams.

Skills

Customer service

Communication

Multitasking

Education

High school diploma or equivalent

Job description

Hours

Variable shifts between 6:45 AM - 5:00 PM on a rotating schedule.

Department

09122 AMG Greenbriar - Front End Staff

Status

Part time

Benefits Eligible

Yes

Hours Per Week

20

Schedule Details / Additional Information

Two-Week Rotation

• Week 1: Thursday & Friday
• Week 2: Wednesday, Thursday & Friday

Example Shift Rotation

• Week 1: 6:45am - 3:15pm
• Week 2: 8:30am - 5pm
• Week 3: 7:30am - 4pm

Join our fast-paced and supportive Internal Medicine team at Aurora BayCare! We are seeking a positive, dependable, and patient-focused team player who thrives in a collaborative environment. This role is ideal for someone who enjoys interacting with patients, multitasking, and contributing to a team committed to providing an exceptional patient experience.

What We’re Looking For

• A positive, team-oriented attitude
• Excellent customer service and communication skills
• Ability to prioritize and multitask in a busy clinic environment
• Strong attention to detail and commitment to patient care
• Willingness to support teammates and contribute to a culture of collaboration

If you are looking for an opportunity to make a difference while working alongside a dedicated and welcoming team, we value individuals who bring enthusiasm, flexibility, and a commitment to outstanding patient service.

Pay Range

$19.80 - $29.70

Where You Will Work

Aurora Medical Group (AMG) is part of Advocate Health, one of the nation’s largest nonprofit health systems. With more than 350 locations across Illinois and Wisconsin, AMG offers a wide range of specialties and services, including primary care, medical and surgical care, pediatrics, women’s health, behavioral health, and more. Our team is dedicated to delivering exceptional care and improving health outcomes in the communities we serve. Joining AMG means being part of a collaborative, patient-focused environment where innovation and quality care thrive.

We’re Looking For

• High school diploma or equivalent.
• One to two years related customer service experience
• Experience handling difficult caller/customers/patients.

What You’ll Do

Schedule: Week 1: Thursday & Friday & Week 2: Wednesday, Thursday & Friday

As a Patient Service Representative (PSR), you’ll play a vital role in the care team – supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day.

As a key member of the ambulatory care team, you will:

• Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
• Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
• Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.

About This Location

Our internal medicine physicians at Aurora Internal Medicine in Green Bay, WI, provide the high-quality, personalized care you deserve. Internal medicine focuses on the diagnosis, treatment and prevention of complex medical conditions that affect young adults through seniors. Our address is 2845 Greenbrier Rd., Green Bay, WI. When you’re looking for an internist close to home, visit us in Green Bay, WI.

Our expert team of internal medicine physicians are committed to your health and wellness for the long term. We are your trusted health partner and monitor your health over time, getting to know you and your medical history. Our experienced internists have advanced training in multiple medical fields, including dermatology, endocrinology, neurology, ophthalmology, infectious diseases and more.

Your feedback matters. Every teammate’s voice is vital in shaping our culture and improving care. We value your insights and experiences because they help us grow stronger together.

Physical Requirements And Working Conditions

• Ability to function in a high volume, multiple-task environment, and in a crowded or closely shared workspace.
• Exposure to ill patients.
• Ability to work under stressful conditions with demanding customers.
• Must lift up to 35 pounds without help. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment To You

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits And More

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.