Patient Services Coordinator

Gilder Search Group; Boca Raton, Northern (FL, KY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Outpatient Setting

Competitive Pay

Generous PTO

Full Benefits Package

401(k) Program

Tuition Reimbursement

Career Growth

AI-powered tools

Job summary

CORA Physical Therapy is seeking a Patient Services Coordinator at its West Boca Raton Clinic, responsible for welcoming patients, handling front desk tasks, and ensuring a smooth patient experience. You will assist with calls, insurance verification, and collections while maintaining a warm, organized reception area.

The role emphasizes customer service, teamwork, and operational support in an outpatient setting with opportunities for professional growth and training in EMR tools and

Qualifications

• High school diploma or GED is required.
• Recent customer service experience is required.
• Proficiency in Microsoft Word and Excel is expected.

Responsibilities

• Greet patients and build rapport in person and by phone.
• Screen calls, take messages, and relay information as needed.
• Verify outpatient therapy insurance benefits and explain financial responsibilities.
• Manage referrals and prescriptions; communicate first visit expectations.
• Scan insurance and ID cards into patient files.
• Collect co-pays and deductibles; balance daily receipts and submit charges.
• Maintain a clean, welcoming clinic environment per CDC guidelines.

Skills

Customer service

Microsoft Word

Excel

Education

High school diploma or GED

Tools

EMR systems

Job description

Patient Services Coordinator

Location - West Boca Raton Clinic -Boca Ratan FL 33433

Grow Your Career. Make a Difference. Thrive in Outpatient Care.

As a Patient Services Coordinator at CORA Physical Therapy, you’ll be a vital part of our clinic support team by providing meaningful patient interactions and exceptional customer service. You’ll perform a wide range of administrative tasks at the front desk of a dynamic therapy office, and above all, you’ll help create a great first impression and overall patient experience by demonstrating empathy and enthusiasm.

Why Choose CORA

• Outpatient Setting - Make real connections and see your impact.
• Competitive Pay - Your skills and dedication are recognized.
• Time Off -Generous paid time off that grows with tenure and paid holidays
• Full Benefits Package - Medical, dental, vision, disability & life insurance.
• 401(k) Program - Invest in your future.
• Tuition Reimbursement - Continue your education without the burden.
• Professional Development - Internal career growth opportunities, leadership training, and mentorship.
• Technology that Works for You - EMR automations and AI-powered tools to save time.

*Benefits vary based on employment type.

What You'll Do

As a Patient Services Coordinator at CORA, you’ll:

• Greet patients warmly and build rapport through in-person and phone interactions.
• Screen and answer incoming calls promptly; take messages, and relay information as needed.
• Verify outpatient therapy insurance benefits (where applicable) and advise patients of financial responsibilities such as co-pays, deductibles, or co-insurance.
• Manage incoming physician referrals and prescriptions; communicate first visit expectations to new patients.
• Scan insurance cards, ID cards, and relevant paperwork into patient files.
• Collect co-pays and deductibles, provide receipts, balance daily collections, and submit charges to the Clinic Manager.
• Maintain a clean, organized, and welcoming clinic environment; sanitize spaces according to CDC guidelines.

What You'll Need

• High school diploma or GED
• Recent customer service experience required
• Proficient in Microsoft Word and Excel