Patient Experience Coordinator — Outpatient Services

MultiCare Health System; Bonney Lake (WA); On-site; USD 27,000 - 39,000; Full time

Job summary

MultiCare Health System is seeking a Patient Services Coordinator for outpatient clinics to manage patient intake and clinical flow. You will handle chart preparation, appointment scheduling, insurance verification, and coordination of transportation or interpreters as needed.

The role emphasizes strong customer service, accurate data entry, and collaboration with care teams to maintain efficient operations and timely patient care.

Qualifications

• High School diploma or GED required.
• One year experience as a medical receptionist or related field preferred.
• Knowledge of medical terminology preferred.

Responsibilities

• Updates patient information, provides forms, and obtains signatures.
• Prepares charts and ensures lab results and history are in charts.
• Schedules appointments including consultations and diagnostics.
• Coordinates transportation and interpreters as needed.
• Verifies insurance eligibility and provides telephone coverage.
• Delivers courteous customer service to all callers and completes forms.

Skills

Medical terminology

Medical receptionist experience

Education

High School diploma or GED

Job description

MultiCare Health System is seeking a Patient Services Coordinator for outpatient clinics to manage patient intake and clinical flow. You will handle chart preparation, appointment scheduling, insurance verification, and coordination of transportation or interpreters as needed.

The role emphasizes strong customer service, accurate data entry, and collaboration with care teams to maintain efficient operations and timely patient care.