Patient Experience Coordinator

Flagship Specialty Partners; Greenville (SC); Vor Ort; USD 36.000 - 48.000; Vollzeit

Benefits dieser Stelle

401k with match

Eight paid holidays

Generous PTO accrual

Zusammenfassung

Flagship Specialty Partners in Greenville, SC is seeking a patient care coordinator to be the first point of contact for referrals and patients, guiding them through the check-in process and scheduling.

You will provide outstanding customer service, verify benefits, coordinate with offices, and support billing and appointments. This role offers a strong benefits package including 401k match, holidays, and generous PTO.

Qualifikationen

• High school diploma or equivalent required; prior medical/dental office experience preferred.
• Proven ability to input and retrieve information across computer programs.
• Comfort with learning new software and EMR systems.

Aufgaben

• Exhibits outstanding customer service with the patient as a number one priority.
• Answers the telephone and responds to inquiries or schedules appointments.
• Confirms patients' appointments and provides prep instructions.
• Contacts patients regarding benefits, co-pays, and coverage information for procedures.
• Cooperates with third party payers requests for information.
• Coordinates baseline aspects of benefit verification or self-pay options for new patients.
• Coordinates with staff to verify referrals and radiography.

Kenntnisse

Customer service

Office software proficiency

EMR familiarity

Healthcare billing knowledge

Ausbildung

High school diploma or equivalent

Tools

EMR systems

Microsoft Office

Jobbeschreibung

Become a valued team member for a dynamic, growing, fast-paced oral surgery practice where you are encouraged to learn and grow! Our world-class team includes highly skilled oral and maxillofacial surgeons dedicated to providing outstanding care and service to all our patients. We offer exceptional benefits, 401k (with match), eight paid holidays, and a generous PTO accrual that starts right away!

*Pay ranges noted are autogenerated by Indeed (or other career sites) and are not Flagship's evaluation of pay, which is a consideration of job experience, certifications, etc.*

Continue your career in a role that allows you to ensure all patients' needs are met so they receive an outstanding experience in our office. Be the point of contact for referrals and help guide patients through the process from start to finish.

Here are some of the job duties you will perform:

• Exhibits outstanding customer service with the patient as a number one priority
• Answers the telephone and either responds to inquiry, directs caller to appropriate personnel, or creates a new patient appointment.
• Confirms patients' appointments and gives patients the instructions necessary prior to their initial appointment.
• Contacts patients regarding their benefits and/or co-pays and coverage information for all outpatient procedures.
• Assures timely response to third party payers requests for additional information.
• Coordinates baseline aspects of our benefit verification or self-pay payment options for all new patients.
• Coordinates with other co-workers and offices to verify referrals and radiography.

To be considered for this role, you need to have the following qualifications:

• High school diploma (or equivalent) and prior experience working in a medical or dental office
• Proven ability to access, input, and retrieve information using a variety of computer programs, including Microsoft Office products
• Demonstrated level of comfort with and ability to quickly learn new software programs and EMR

Some of our preferred qualifications are:

• Associates or Bachelor's degree in healthcare administration (or related field)
• 2+ years experience as a patient care/medical office coordinator with patient scheduling, insurance verification & billing, and collection experience
• Experience with medical/dental insurances, ICD-10 coding, data entry, appointment/surgery scheduling
• Experience with financial counseling in a medical office