Patient Experience Coordinator

Rockclifforalsurgery; Concord (NC); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

401k with match

Eight paid holidays

Immediate PTO accrual

Job summary

Rockclifforalsurgery in North Carolina is seeking an experienced patient care coordinator for a fast-paced oral surgery practice. You will be the first point of contact for referrals, handling patient inquiries, scheduling, and guiding patients through the process from start to finish.

The role requires a high school diploma and prior medical/dental office experience, proficiency with Microsoft Office and EMR systems, and a willingness to learn new software.

Qualifications

• High school diploma (or equivalent) and prior experience in a medical or dental office.
• Proven ability to access, input, and retrieve information using Microsoft Office products.
• Comfort with learning new software programs and EMR systems.

Responsibilities

• Exhibits outstanding customer service with the patient as a number one priority.
• Answers the telephone and directs callers or creates new patient appointments.
• Confirms patients' appointments and provides pre-visit instructions.
• Contacts patients regarding benefits, co-pays, and coverage information.
• Responds to third party payers' requests for information.
• Coordinates benefit verification and self-pay options for new patients.
• Coordinates referrals and radiography with other staff.

Skills

Customer service

Phone etiquette

Scheduling

EMR

Education

High school diploma

Associates or Bachelor's in healthcare administration

Tools

Microsoft Office

EMR systems

Job description

Become a valued team member for a dynamic, growing, fast-paced oral surgery practice where you are encouraged to learn and grow! Our world-class team includes highly skilled oral and maxillofacial surgeons dedicated to providing outstanding care and service to all our patients. We offer exceptional benefits, 401k (with match), eight paid holidays, and a generous PTO accrual that starts right away!

*Pay ranges noted are autogenerated by Indeed (or other career sites) and are not Flagship’s evaluation of pay, which is a consideration of job experience, certifications, etc.*

Continue your career in a role that allows you to ensure all patients’ needs are met so they receive an outstanding experience in our office. Be the point of contact for referrals and help guide patients through the process from start to finish.

Here are some of the job duties you will perform:

• Exhibits outstanding customer service with the patient as a number one priority
• Answers the telephone and either responds to inquiry, directs caller to appropriate personnel, or creates a new patient appointment.
• Confirms patients' appointments and gives patients the instructions necessary prior to their initial appointment.
• Contacts patients regarding their benefits and/or co-pays and coverage information for all outpatient procedures.
• Assures timely response to third party payers requests for additional information.
• Coordinates baseline aspects of our benefit verification or self-pay payment options for all new patients.
• Coordinates with other co-workers and offices to verify referrals and radiography.

To be considered for this role, you need to have the following qualifications:

• High school diploma (or equivalent) and prior experience working in a medical or dental office
• Proven ability to access, input, and retrieve information using a variety of computer programs, including Microsoft Office products
• Demonstrated level of comfort with and ability to quickly learn new software programs and EMR

Some of our preferred qualifications are:

• Associates or Bachelor's degree in healthcare administration (or related field)
• 2+ years experience as a patient care/medical office coordinator with patient scheduling, insurance verification & billing, and collection experience
• Experience with medical/dental insurances, ICD-10 coding, data entry, appointment/surgery scheduling
• Experience with financial counseling in a medical office