Patient Experience Coordinator – Mobile Radiology

Akumin Inc.; Hillsborough (NC); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Competitive compensation

Flexible scheduling

Medical, dental, and vision insurance

HSA with employer contributions

401(k) with employer match

Paid holidays

PTO and sick time

Benefits vary by role and hours

Job summary

Akumin is seeking a Patient Coordinator for a mobile unit in Hillsborough, NC. This full-time role supports patient registration, scheduling, and insurance verification in a fast-paced healthcare setting.

The coordinator will greet patients, assist with registrations, manage documentation, and ensure accurate records while providing exceptional customer service and HIPAA-compliant care. CPR is required before hire for mobile units, with travel to multiple sites as needed.

Qualifications

• High School Diploma or equivalent experience required.
• CPR Certification must be obtained prior to hire for Mobile Radiology and Oncology.
• CPR Certification is a plus for Fixed Radiology.
• Valid state driver’s license may be required.
• Ability to work at several locations.
• Strong customer service skills.
• Organizational and multi-tasking skills.
• Basic knowledge of computer applications.
• Local travel may be required.
• COVID-19 vaccination may be a condition of employment.
• Background check and drug screen required.
• Six months of customer service experience preferred.
• Knowledge of medical terminology a plus.
• Bilingual in Spanish a plus.

Responsibilities

• Greets and assists patients, customers and visitors in person and over the phone.
• Perform patient registration in various systems.
• Answers all calls in a professional and courteous manner.
• May collect monies for time‑of‑service patient responsibility.
• Verify insurance coverage and obtain prior authorization.
• Screen patients prior to procedures and collect medical history as needed.
• Transport patients to/from exam room and assist in transfers.
• Provide preliminary and post-procedure instructions.
• Prepare and organize medical records and documentation.
• Maintain clean and organized work area; stock supplies.
• Schedule patient appointments and verify insurance.
• Assist with documentation and image delivery as needed.
• Ensure HIPAA compliance and privacy of patient information.
• Perform other duties as assigned.

Skills

Customer service

Organizational skills

Multi-tasking

Computer skills

Bilingual Spanish

Education

High School Diploma

CPR Certification

Job description

Akumin is seeking a Patient Coordinator for a mobile unit in Hillsborough, NC. This full-time role supports patient registration, scheduling, and insurance verification in a fast-paced healthcare setting.

The coordinator will greet patients, assist with registrations, manage documentation, and ensure accurate records while providing exceptional customer service and HIPAA-compliant care. CPR is required before hire for mobile units, with travel to multiple sites as needed.