Patient Coordinator

Akumin®; Hillsborough (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive compensation

Flexible scheduling

Cross training opportunities

Medical, dental, and vision insurance

HSA contributions

401(k) with employer match

Paid holidays

Defined PTO and sick time

Job summary

Akumin is hiring a Patient Coordinator for our mobile unit in Hillsborough, NC. This full-time role supports patient registration, scheduling, and front-desk operations to ensure a positive patient experience.

The position involves assisting with patient transport, documentation, insurance verification, and coordination of care in a mobile radiology setting. CPR is required prior to hire and a driver’s license may be needed, with potential local travel.

Qualifications

• High School Diploma or equivalent required.
• CPR certification must be obtained prior to hire.
• Valid state driver’s license may be required.
• Local travel may be required to support multiple sites.
• COVID-19 vaccination may be a condition of employment.

Responsibilities

• Greet and assist patients, customers and visitors in person and over the phone.
• Perform patient registration in various systems.
• Answer all phone calls in a professional and courteous manner.
• May collect monies for time-of-service patient responsibility.
• May verify insurance coverage and obtain prior authorization.
• Perform preliminary screening of patients prior to procedures.
• Transport patients to/from the exam room and assist with transfers.
• Prepare and maintain patient records and documentation.
• Ensure accuracy of patient visits in electronic systems and written documents.

Skills

Customer service

Multitasking

Organizational skills

Basic computer skills

Bilingual Spanish (nice to have)

Education

High School diploma or equivalent

Job description

Akumin is a leading provider of outpatient radiology and oncology services, partnering with top hospitals and health systems nationwide to deliver advanced diagnostic imaging and exceptional patient care close to home. With a national footprint, cutting-edge technology, and a strong commitment to innovation and patient-centered care, our teams play a vital role in improving outcomes for millions of patients each year.

We are currently hiring for a Patient Coordinator at our mobile unit in Hillsborough, NC. This will be a full time position.

The Patient Coordinator is responsible for performing a variety of customer service and patient care tasks to ensure a positive patient experience. Ensures documentation and patient records are prepared and organized. Ensures patients have a clear understanding of what to expect during and after their appointment.

Specific duties include, but are not limited to:

• Greets and assists patients, customers and visitors in person and over the phone.
• Will perform patient registration in various systems.
• Answers all phone calls in a professional and courteous manner.
• May collect monies for time-of-service patient responsibility.
• May be responsible for verifying insurance coverage and obtain prior authorization.

Patient Assistance:

• May perform preliminary screening of patients prior to procedures, which may include medical history.
• May transport patient to/from the exam room.
• May assist in patient transfer on/off the exam table.
• May transport patient to/from the exam room.
• May provide the patient with preliminary and post-procedure instructions.

Work Area & Supply Preparation

• In the mobile setting, may assist in preparing the unit for transport.
• Will maintain a clean and organized work area.
• May order supplies and ensure the work area is properly stocked.

Documentation

• Will ensure accuracy of patient records.
• May schedule patient appointments and obtain insurance verification and/or authorization.
• May prepare medical records for physicians, patients and customers.
• Ensures accurate documentation of patient visits in various electronic
• systems and on written documents.
• May assist the clinical staff with documentation and image delivery to the patient, physician, or contracted customer.
• Performs all duties within HIPAA regulations.
• Other duties as assigned.

Position Requirements

• High School Diploma or equivalent experience required.
• For Mobile Radiology and Oncology, CPR Certification must be obtained prior to hire.
• For Fixed Radiology, CPR Certification is a plus.
• As applicable, valid state driver's license required.
• Ability to work at several locations required.
• Strong customer service skills.
• Organizational and multi-tasking skills.
• Basic knowledge of computer applications and programs.
• Local travel may be required to support multiple sites.
• The COVID-19 vaccination is/may be a condition of employment.
• All candidates who accept an offer for employment will be required to successfully complete a pre-employment background check and drug screen as a condition of employment.

Preferred

• Six months customer service or related experience and/or training.
• Knowledge of medical terminology is a plus.
• Bilingual in Spanish is a plus.

At Akumin, we invest in the well-being of our employees, so you can bring your best self to work each day. You can expect to see the following benefits:

• Competitive compensation
• Flexible scheduling
• Cross training opportunities
• Medical, dental, and vision insurance
• HSA accounts with employer contributions
• 401(k) eligibility with employer match
• Paid holidays
• Defined PTO and sick time programs

Eligibility for benefits will vary based on role type and hours worked.

Akumin Operating Corp. and its divisions are an equal opportunity employer, and we believe in strength through diversity. All qualified applicants will receive consideration for employment without regard to, among other things, age, race, religion, color, national origin, sex, sexual orientation, gender identity & expression, status as a protected veteran, or disability.

Akumin Operating Corp. and its divisions are an equal opportunity employer and we believe in strength through diversity. All qualified applicants will receive consideration for employment without regard to, among other things, age, race, religion, color, national origin, sex, sexual orientation, gender identity & expression, status as a protected veteran, or disability.