Patient Experience Coordinator - Medical Office Front Desk

Plano Orthopedic And Sports Medicine Center Inc; Plano (TX); Hybride; USD 25 000 - 28 000; Plein temps

Résumé du poste

Plano Orthopedic & Sports Medicine Center in Plano, TX, is seeking a proactive Check-Out Coordinator for our Medical Office. You will be the first contact for patients, handling check-out, collecting co-pays and co-insurance, scheduling follow-ups, and managing various administrative tasks with a customer-focused approach.

Responsibilities include greeting patients, scheduling, insurance verification, maintaining medical records with confidentiality, assisting with billing, and using Athena

Qualifications

• Previous experience as a Medical Receptionist or in a similar administrative role within a healthcare setting is preferred.
• Proficiency in medical billing and collections processes is highly desirable.
• Familiarity with Athena or similar practice management software is an advantage.
• Strong organizational skills with attention to detail in managing medical records and files.
• Excellent communication skills, both verbal and written.
• Ability to work effectively in a fast-paced environment while maintaining professionalism under pressure.
• Knowledge of insurance verification processes is essential.
• A true professional who is detail-oriented, dependable, and values confidentiality.
• A natural communicator with a kind and courteous attitude, always ready to help.
• A team player who thrives in a fast-paced environment and understands the importance of time management for both patients and physicians.
• Someone who approaches every interaction with an "attitude of gratitude," brings positivity and care to patients and coworkers alike.

Responsabilités

• Greet patients and visitors in a warm and professional manner.
• Manage appointment scheduling, including confirming and rescheduling as necessary, collecting co-pays, co-insurance payments, and balancing daily reports.
• Perform insurance verification to ensure coverage for services rendered.
• Maintain accurate medical records and patient files, ensuring confidentiality and compliance with regulations.
• Assist with medical billing and collections, addressing any patient inquiries regarding their accounts, and assist with missing tickets.
• Utilize Athena software for managing patient information and office tasks efficiently.
• Coordinate communication between patients, healthcare providers, and insurance companies.
• Support office management tasks to ensure the clinic operates smoothly on a daily basis.

Connaissances

Customer service

Medical reception

Organizational skills

Communication skills

Attention to detail

Confidentiality

Teamwork

Outils

Athena software

Description du poste

Plano Orthopedic & Sports Medicine Center in Plano, TX, is seeking a proactive Check-Out Coordinator for our Medical Office. You will be the first contact for patients, handling check-out, collecting co-pays and co-insurance, scheduling follow-ups, and managing various administrative tasks with a customer-focused approach.

Responsibilities include greeting patients, scheduling, insurance verification, maintaining medical records with confidentiality, assisting with billing, and using Athena