Patient Experience Coordinator – Medical Office

DENALI HEALTHCARE SPECIALISTS LLC; Wasilla (AK); On-site; USD 38,000 - 52,000; Full time

Job summary

DENALI HEALTHCARE SPECIALISTS LLC in Wasilla, AK seeks a full-time Administrative Assistant to support front desk operations, patient flow, and general office duties in a busy medical practice.

You will greet patients, schedule appointments, verify demographics and insurance, prepare charts, handle billing support, and coordinate with clinicians to ensure smooth patient care. This role requires a professional demeanor, strong communication, and solid computer skills.

Qualifications

• Excellent written and verbal communication skills; good computer skills.
• Effective organizational and time-management skills.
• Knowledgeable of basic operation of medical practice; medical terminology.
• Prior experience working in health care facility preferred.

Responsibilities

• Greets, welcomes and directs patients, visitors, and healthcare professionals; answers telephone calls and voice mail messages; retrieves and processes facsimiles and mail; handles correspondence
• Schedules appointments for consultations, diagnostic procedures, and follow-up office visits
• Registers patients; reviews office policies with patients; obtains, verifies, and updates demographic and insurance data; collects medical information from patient; gathers clinical data and medical records from referring physicians
• Creates new patient chart for new patients; updates and files data, test reports and correspondence in patients’ charts; verifies accuracy and completeness of each patient’s chart; maintains security and integrity of medical records
• Verifies patients’ insurance benefits; obtains pre-authorizations for diagnostic tests and therapeutic procedures; explains fee estimates to patient along with insurance benefits; collects copayments
• Directs patient flow from screening and diagnostic testing through therapeutic interventions and handles any logistical matters that directly affect patient care; instructs and educates patient on clinical protocols and testing procedures pertinent to patient’s case; obtains informed consent for recommended procedures
• Communicates with referring physician and all other health care professionals working on patient’s case to ensure continuity of care
• Procures office and medical supplies as directed; inventories and tracks medical equipment; ensures proper care and maintenance of office and clinical equipment; ensures safe working environment.

Skills

Communication skills

Professional appearance

Computer skills

Organizational skills

Medical terminology

Healthcare facility experience

Education

High school diploma

Job description

DENALI HEALTHCARE SPECIALISTS LLC in Wasilla, AK seeks a full-time Administrative Assistant to support front desk operations, patient flow, and general office duties in a busy medical practice.

You will greet patients, schedule appointments, verify demographics and insurance, prepare charts, handle billing support, and coordinate with clinicians to ensure smooth patient care. This role requires a professional demeanor, strong communication, and solid computer skills.