Patient Experience Admin Coordinator

Denali Healthcare Specialist; Anchorage (AK); On-site; USD 32,000 - 42,000; Full time

Job summary

Denali Healthcare Specialist in Anchorage, AK is seeking a full-time Administrative Assistant to join its team of healthcare professionals. The role supports patient intake, scheduling, billing and medical records workflows to ensure smooth operations.

You will greet patients, manage appointments, verify demographics and insurance data, process communications, and assist with office supplies and equipment maintenance in a fast-paced clinical environment.

Qualifications

• High school diploma or equivalent required.
• Professional appearance and demeanor; courteous, friendly, and personable.
• Excellent written and verbal communication skills; good computer skills.
• Effective organizational and time-management skills.
• Knowledgeable of basic operation of medical practice; medical terminology.
• Prior experience working in health care facility preferred.

Responsibilities

• Greets, welcomes and directs patients, visitors, and healthcare professionals; answers telephone calls and voice mail; processes facsimiles and mail; handles correspondence.
• Schedules appointments for consultations, diagnostic procedures, and follow-up visits.
• Registers patients; verifies and updates demographic and insurance data; collects medical information and clinical data from referring physicians.
• Creates and maintains patient charts; updates files and tests; ensures accuracy and security of medical records.
• Verifies insurance benefits; obtains pre-authorizations; explains fees and collects copayments.
• Assists with patient flow from screening to treatment; educates patients on protocols and procedures; obtains informed consent.
• Communicates with referring physicians and other health care professionals to ensure continuity of care.
• Procures office and medical supplies; inventories equipment; maintains safe work environment.

Skills

Communication skills

Computer skills

Organizational skills

Medical terminology

Healthcare experience

Education

High school diploma

Job description

Denali Healthcare Specialist in Anchorage, AK is seeking a full-time Administrative Assistant to join its team of healthcare professionals. The role supports patient intake, scheduling, billing and medical records workflows to ensure smooth operations.

You will greet patients, manage appointments, verify demographics and insurance data, process communications, and assist with office supplies and equipment maintenance in a fast-paced clinical environment.