OFFICE ASSISTANT - CHMG

CalvertHealth; Prince Frederick (MD); On-site; USD 36,000 - 48,000; Full time

Job summary

CalvertHealth is seeking a patient access representative to greet patients, schedule appointments, assist with registration, and answer questions. You will maintain confidential patient records and work with staff to ensure a seamless experience in a fast-paced setting.

The role requires strong phone and computer skills, familiarity with medical terminology, and the ability to multitask while providing courteous service to patients and families.

Qualifications

• High school education required; college or technical training is a plus.
• 1–2 years experience in the medical field and/or 2 years in customer service.
• Familiarity with medical terminology and insurance billing procedures helpful.

Responsibilities

• Create a welcoming, professional environment for patients and visitors.
• Handle appointment scheduling and patient registration; answer general questions.
• Maintain confidential and accurate patient information in the system.
• Collaborate with staff to provide an ideal patient experience under pressure.

Skills

Phone proficiency

Computer skills

Medical terminology

Customer service

Education

High school diploma

Tools

Electronic Health Record (EHR)

Job description

• Creates a welcoming and professional environment for our patients and visitors by demonstrating exceptional customer service. Uses technology systems to manage a wide range of patient requests including appointment scheduling, patient registration, answering general questions and meeting needs, while reducing financial loss and ensuring compliance. Provides a comprehensive and proactive patient experience while performing point of service activities and entering and maintaining confidential and accurate patient information.
• Education:
• Position requires a high school education. College or technical training a plus.
• Registration/Certification/Licensure:
• None.
• Experience:
• Position requires 1 -2 years experience in the medical field and/or 2 years of customer service experience.
• Other Requirements:
• Maintains unit-specific and hospital competencies, mandatory learning, and any clinical certifications required in accordance with the Staff Education and Training policy GA-057 and/or any other department requirements.
• Provide friendly and courteous assistance to every patient, to achieve an ideal patient encounter and professional experience at CalvertHealth.
• Exhibit excellent written and oral interpersonal communication skills, in order to communicate effectively with staff, patients, families, caregivers, and providers.
• Must be able to collaborate with patients, caregivers, clinical staff, and practice leadership in a positive and productive manner.
• Strong phone, computer, internet experience, and knowledge of insurance billing procedures and familiarization of medical terminology, required. Electronic Health Record (EHR) experience a plus.
• Must have ability to multi-task, possess organization skills, be adaptable, and work under stressful, and fast-paced conditions while prioritizing administrative tasks.
• Detail-oriented with the ability to follow directions and work both independently, and as part of a team.