Patient Experience Coordinator

CalvertHealth; Prince Frederick (MD); On-site; USD 38,000 - 46,000; Full time

Job summary

CalvertHealth is seeking a courteous Front Desk Receptionist to welcome patients and visitors, handle appointment scheduling, patient registration, and general questions using our technology systems while protecting confidential information.

The ideal candidate will have a high school diploma, 1–2 years in healthcare or 2 years in customer service, strong phone and computer skills, knowledge of insurance billing, and familiarity with Electronic Health Records.

Qualifications

• Position requires a high school education. College or technical training a plus.
• Strong phone, computer, internet experience, and knowledge of insurance billing procedures and familiarization of medical terminology, required.
• Electronic Health Record (EHR) experience a plus.
• Must be able to multi-task, possess organizational skills, be adaptable, and work under stressful, fast-paced conditions while prioritizing administrative tasks.
• Detail-oriented with the ability to follow directions and work both independently, and as part of a team.

Responsibilities

• Creates a welcoming and professional environment for patients and visitors, handling appointment scheduling, patient registration, and general questions using technology systems.
• Provides comprehensive patient experience while performing point-of-service activities and maintaining confidential and accurate patient information.
• Exhibits excellent written and oral interpersonal communication skills to interact with staff, patients, families, caregivers, and providers.
• Collaborates with patients, caregivers, clinical staff, and practice leadership in a positive and productive manner.

Skills

Customer service

Interpersonal communication

Phone skills

Multi-tasking

Organizational skills

Collaboration

Computer literacy

Education

High school diploma

College or technical training (preferred)

Tools

EHR systems

Microsoft Office

Job description

CalvertHealth is seeking a courteous Front Desk Receptionist to welcome patients and visitors, handle appointment scheduling, patient registration, and general questions using our technology systems while protecting confidential information.

The ideal candidate will have a high school diploma, 1–2 years in healthcare or 2 years in customer service, strong phone and computer skills, knowledge of insurance billing, and familiarity with Electronic Health Records.