Patient Experience Coordinator (Medical Office)

DENALI HEALTHCARE SPECIALISTS LLC; Fairbanks (AK); On-site; USD 40,000 - 52,000; Full time

Job summary

DENALI HEALTHCARE SPECIALISTS LLC is seeking an Administrative Assistant to join our rapidly growing medical practice in Alaska. The full-time role supports patient intake, scheduling, and medical records management, ensuring smooth operations and excellent patient experience.

Candidates should be organized, service-oriented, and able to communicate clearly with patients and staff. Experience in healthcare settings is preferred; strong computer skills and medical terminology knowledge are a plus.

Qualifications

• High school graduate with professional appearance.
• Excellent written and verbal communication skills.
• Strong computer skills and familiarity with basic office software.
• Well organized with strong time-management abilities.
• Experience in a health care facility is preferred.

Responsibilities

• Greet and direct patients and staff; answer calls and manage mail.
• Schedule consultations, diagnostic procedures, and follow-up visits.
• Register patients, verify demographics and insurance data.
• Maintain patient charts and secure medical records.
• Explain insurance benefits and collect copayments.
• Coordinate patient flow and educate patients on protocols.
• Communicate with referring physicians to ensure continuity of care.
• Procure supplies and manage inventory.

Skills

Communication

Organizational skills

Time-management

Medical terminology

Computer skills

Education

High school diploma

Job description

DENALI HEALTHCARE SPECIALISTS LLC is seeking an Administrative Assistant to join our rapidly growing medical practice in Alaska. The full-time role supports patient intake, scheduling, and medical records management, ensuring smooth operations and excellent patient experience.

Candidates should be organized, service-oriented, and able to communicate clearly with patients and staff. Experience in healthcare settings is preferred; strong computer skills and medical terminology knowledge are a plus.