Patient experience coordinator

Rejuvenate Health and Wellness; Anchorage (AK); On-site; USD 38,000 - 60,000; Full time

Job summary

Rejuvenate Health and Wellness in Anchorage, AK seeks a Patient Experience Coordinator to welcome patients, manage check-in/out, and support front desk operations. You will schedule appointments, update records, and liaise with clinical staff to ensure smooth patient flow.

The role emphasizes friendly communication, discretion, and a professional, organized reception environment. This on-site contract position requires strong multitasking, basic medical terminology, and proficiency with

Qualifications

• Greeting patients and managing check-in and check-out.
• Answering and directing phone calls.
• Scheduling and confirming appointments.
• Updating patient information and coordinating with clinical staff.
• Maintaining a professional front desk environment.
• Resolving patient concerns with courtesy and discretion.

Responsibilities

• Greet patients and manage check-in and check-out.
• Schedule and confirm appointments; update patient information.
• Answer and direct phone calls; coordinate with clinical staff.
• Provide clear communication about services and procedures.
• Support timely and accurate patient flow.
• Maintain front desk environment and handle basic administrative tasks.

Skills

Phone etiquette

Communication skills

Appointment scheduling

Medical terminology

Confidentiality

EMR software

Organizational skills

Education

High school diploma or equivalent

Medical administration certification (preferred)

Tools

Scheduling software

EMR systems

Email/calendar tools

Job description

Company Description

Rejuvenate Health and Wellness specializes in helping individuals, particularly women over 35, reclaim energy, balance hormones, and achieve sustainable weight loss through personalized, science-driven care. The team focuses on addressing root causes rather than quick fixes, creating tailored wellness plans that go beyond traditional dieting. Clients receive comprehensive support that combines medical insight with practical lifestyle strategies. The environment is collaborative, patient-centered, and committed to measurable, long-term health outcomes.

Role Description

The Patient Experience Coordinator is a contract, on-site role based in Anchorage, AK, responsible for ensuring a welcoming, efficient, and supportive experience for every patient. Day-to-day responsibilities include greeting patients, managing check-in and check-out processes, answering and directing phone calls, and maintaining a professional front desk environment. The role involves scheduling and confirming appointments, updating patient information, and coordinating with clinical staff to support timely and accurate patient flow. The coordinator will provide clear communication about services and procedures, assist with basic administrative tasks, and help resolve patient concerns with courtesy and discretion.

Qualifications

• Strong phone etiquette and communication skills to interact professionally with patients and team members.
• Experience with appointment scheduling and receptionist duties in a healthcare or wellness setting.
• Basic knowledge of medical terminology to support accurate information exchange with patients and clinical staff.
• Ability to maintain confidentiality, demonstrate empathy, and provide patient-centered service.
• Proficiency with scheduling software and basic computer applications (e.g., EMR systems, email, calendars).
• Organizational skills and attention to detail for managing multiple tasks in a fast-paced environment.
• Prior experience in a medical office, wellness clinic, or customer service role is preferred.
• High school diploma or equivalent required; additional coursework or certification in medical administration is a plus.