Patient Experience Coordinator - Medical Office

Denali Healthcare Specialist; Anchorage (AK); On-site; USD 36,000 - 48,000; Full time

Job summary

Denali Healthcare Specialist in Anchorage, AK is seeking a full-time Administrative Assistant to join our team of healthcare professionals. This role handles patient reception, scheduling, and medical records with a focus on accuracy and compassionate service.

The candidate will greet patients, verify insurance, manage communications, and support clinicians throughout the patient journey from intake to treatment.

Qualifications

• High school graduate required.
• Professional appearance and demeanor; courteous, friendly, and personable.
• Excellent written and verbal communication skills; good computer skills.
• Effective organizational and time-management skills.
• Knowledgeable of basic operation of medical practice; medical terminology.
• Prior experience working in health care facility preferred.

Responsibilities

• Greets, welcomes and directs patients, visitors, and healthcare professionals; answers telephone calls and voice mail messages; retrieves and processes facsimiles and mail; handles correspondence.
• Schedules appointments for consultations, diagnostic procedures, and follow-up office visits.
• Registers patients; reviews office policies with patients; obtains, verifies, and updates demographic and insurance data; collects medical information from patient; gathers clinical data and medical records from referring physicians.
• Creates new patient chart for new patients; updates and files data, test reports and correspondence in patients’ charts; verifies accuracy and completeness of each patient’s chart; maintains security and integrity of medical records.
• Verifies patients’ insurance benefits; obtains pre-authorizations for diagnostic tests and therapeutic procedures; explains fee estimates to patient along with insurance benefits; collects copayments.
• Directs patient flow from screening and diagnostic testing through therapeutic interventions and handles any logistical matters that directly affect patient care; instructs and educates patient on clinical protocols and testing procedures pertinent to patient’s case; obtains informed consent for recommended procedures.
• Communicates with referring physician and all other health care professionals working on patient’s case to ensure continuity of care.
• Procures office and medical supplies as directed; inventories and tracks medical equipment; ensures proper care and maintenance of office and clinical equipment; ensures safe working environment.

Skills

Communication skills

Computer skills

Organizational skills

Medical terminology

Professional appearance

Education

High school diploma

Job description

Denali Healthcare Specialist in Anchorage, AK is seeking a full-time Administrative Assistant to join our team of healthcare professionals. This role handles patient reception, scheduling, and medical records with a focus on accuracy and compassionate service.

The candidate will greet patients, verify insurance, manage communications, and support clinicians throughout the patient journey from intake to treatment.