Medical Office Receptionist

WORCESTER EYE CONSULTANTS, P.C.; Worcester (MA); On-site; USD 36,000 - 52,000; Full time

Job summary

WORCESTER EYE CONSULTANTS, P.C. in Worcester, MA seeks a Medical Office Receptionist for a full-time, on-site role.

You will greet patients, check them in/out, answer calls, and direct inquiries to the appropriate staff to ensure a smooth patient experience. Responsibilities include scheduling, confirming appointments, verifying patient information, collecting and entering documents, and supporting insurance verification.

Qualifications

• Strong phone etiquette and reception duties.
• Experience scheduling appointments in a busy medical office.
• Familiarity with front-desk workflows and basic medical documentation.

Responsibilities

• Greet patients and check them in and out.
• Answer phone calls and direct inquiries to staff.
• Schedule and confirm appointments and verify patient information.
• Collect and enter required documentation into the practice management system.
• Assist with insurance verification processes.
• Maintain a clean, organized reception area and manage communications.

Skills

Phone etiquette

Appointment scheduling

Medical office operations

Insurance verification

Attention to detail

Confidentiality

Education

High school diploma or equivalent

Tools

Practice management software

Electronic health record systems

MS Office

Job description

Company Description

WORCESTER EYE CONSULTANTS, P.C. is an established eye care practice located at 33 Lancaster Street in Worcester, Massachusetts, United States. The practice provides specialized ophthalmic services to patients in the Worcester area and surrounding communities. Team members work in a professional medical office environment focused on patient care, safety, and service quality. The organization values reliability, courteous communication, and efficiency in supporting both clinicians and patients. Joining WORCESTER EYE CONSULTANTS, P.C. offers an opportunity to contribute to a dedicated eye care team in a stable, patient-centered setting.

Role Description

The Medical Office Receptionist is a full-time, on-site role based in Worcester, MA. Daily responsibilities include greeting patients, checking them in and out, answering phone calls, and directing inquiries to the appropriate staff. The role involves scheduling and confirming appointments, verifying patient information, and collecting and entering necessary documentation into the practice management system. The receptionist supports insurance verification processes, manages incoming and outgoing correspondence, and helps maintain an organized, professional reception area. This position works closely with clinical and administrative staff to ensure a smooth patient experience and timely flow of appointments.

Qualifications

• Strong Phone Etiquette and Receptionist Duties skills, including professional communication, call management, and patient interaction.
• Experience with Appointment Scheduling in a busy office or medical environment, ensuring accurate and efficient calendar management.
• Familiarity with Medical Office operations, including front-desk workflows, patient check-in/out, and basic medical documentation procedures.
• Ability to perform Insurance Verification tasks, such as confirming coverage, obtaining authorizations, and updating patient records.
• High school diploma or equivalent; prior experience in a medical office or healthcare setting preferred.
• Proficiency with computers and practice management or electronic health record systems; basic MS Office skills.
• Excellent interpersonal skills, attention to detail, and ability to manage multiple tasks in a fast-paced environment.
• Reliability in maintaining patient confidentiality and adherence to privacy regulations and office policies.