Patient Experience Coordinator - Medical Front Desk

US Foot and Ankle Specialists; Beckley (WV); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Health Insurance (Single & Family)

Life Insurance

Disability Insurance

401(k) Plan with Company Match

Employee Discount Program

Paid Time Off

Paid Holidays

Job summary

US Foot & Ankle Specialists is seeking a friendly Medical Front Desk Receptionist to join our busy healthcare team in Beckley, WV. You will be the first point of contact, creating a positive patient experience while supporting daily medical office operations.

Responsibilities include greeting patients, scheduling, registration, insurance verification, billing support, and coordinating with providers. Strong organizational skills and HIPAA compliance are essential.

Qualifications

• High School Diploma or GED required.
• 2+ years of administrative support in a medical environment preferred.
• Knowledge of health insurance processes including pre-authorization and verification preferred.
• Excellent customer service and interpersonal skills.
• Strong communication, multi-tasking, and problem-solving abilities.
• Ability to maintain confidentiality and HIPAA compliance at all times.
• Willingness to travel between local office locations.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook).

Responsibilities

• Greet patients upon arrival and address questions and concerns.
• Answer calls, provide information, transfer calls, and take messages.
• Schedule appointments and manage provider calendars.
• Register new patients and update demographics and financials.
• Maintain patient flow and communicate updates to staff.
• Maintain and update patient records via data entry, faxing, and scanning.
• Collect payments including deductibles, coinsurance, balances, and copays.
• Review AR/AP changes since prior visits.
• Maintain log of orthotics and schedule follow-ups.
• Monitor office supply inventory and coordinate maintenance.
• Verify insurance eligibility, referrals, and authorizations for next-day appointments.
• Prepare daily reports and upload financial records to shared files.
• Review billing claims and denials; gather needed information.
• Support additional office tasks and projects as needed.

Skills

Customer service

Communication

Multi-tasking

HIPAA compliance

Attention to detail

Problem-solving

Teamwork

Travel between locations

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

US Foot & Ankle Specialists is seeking a friendly Medical Front Desk Receptionist to join our busy healthcare team in Beckley, WV. You will be the first point of contact, creating a positive patient experience while supporting daily medical office operations.

Responsibilities include greeting patients, scheduling, registration, insurance verification, billing support, and coordinating with providers. Strong organizational skills and HIPAA compliance are essential.